Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by mail, by fax, or in person at the Broadway Across America Cincinnati Office at least 24 hours in advance of your performance. If you have a Sunday performance, your exchange must be done by close of business Friday. Mail tickets to Broadway Across America, 120 E. 4th Street Cincinnati OH 45202, or fax your tickets to 513.369.4362. There is no fee for your exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America at 513.241.2345 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway Acroass America Account number, your old and new address and telephone change (if applicable) and mail it to the Broadway Across America 120 E. 4th St. Cincinnati, OH 45202, or fax it to 513-369-4362. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. Unfortunately we will not be able to honor unused tickets for a missed performance. Tickets must be exchanged by the close of business the day before your regular peformance and by Friday at 4:30pm for Saturday & Sunday performances. No refunds will be given for missed performances.

Q: I would like to change my Season seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. All change requests are considered by date received. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request.If your reguest is not available you will retain your currents seats.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: Yes, it is possible to give your seats to a friend. You just need to fill out the Add/Split form with your friend's complete information and send that along with the payment before the renewal deadline.

Q: If I change my mind, can I cancel the season subscription and receive a refund?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and sent to: Broadway Across America Cancellations, Mercantile Center, 120 East Fourth Street, Cincinnati, Ohio 45202. Fax #513.369.4362.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline,seats will be released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q:I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 40 cities. We want you to enjoy a full season of Broadway. Please call the Broadway Across America hotline 877-783-4847 to see if your secondary home city qualifies.

Q: I have already seen one of the shows in my season what are my options if I don't want to see it again?
A: We do apologize if there is a show in your season that you have already seen, although we are unable to offer you a refund on those tickets we may be able to help through our exchange program. Please call 513.241.2345 for further information.

Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the season tickets are printed. Complete address information on the parties' involved need to be included with this request. It will need to be mailed or faxed to the Broadway Across America Office. 120 E. 4th St. Cincinnati, OH 45202 or fax to 513.369.4362.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. Exchange information will be in your new Handbook which will come with your Season tickets.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.

Q: Do I have to pay for the entire season at once?
A: Another of the benefits of being a subscriber is that at renewal time, you can elect to pay 50% of your subscription. Just get your renewal to us before the deadline and mark the 50% option of the renewal form and send in the appropriate payment. If you are asking for a change to a higher priced night or location, please make the payment for the higher amount. If we are unable to process your request and you retain your current seats; the second payment will be less. Please refer to your renewal form for pricing information.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Parties of 20 or more can be purchased through our group sales representative; please contact Group Sales at 513.369.4363 or online.

Q: At what age can my children attend shows?
A: There is no age limit, but every person must have a ticket. While some of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across America?
A: Please visit the home page for answers to all your questions. If you still can't find the answer, submit your question by clicking here or call the Season Ticket Holder Hotline at 800.294.1816.