GENERAL INFORMATION
Q:
What's included in the 2008 Fred Meyer Broadway Across America - Seattle season?
A: For a description of the shows in the next season, click
here.
Q:
What are the prices for the 2008 season tickets and how do I order?
A: For pricing information click
here.
Q: When do tickets
for individual shows go on sale to non-subscribers?
A: Generally the shows go on sale approximately 6 - 8 weeks prior to the first
performance. The best way to secure your seats in advance is to become a
Fred Meyer Broadway
Across America - Seattle Subscriber.
CURRENT SEASON TICKET HOLDER INFORMATION
Q: I am a Season Ticket Holder, and I cannot attend one of my performances due to a conflict. How do I exchange
my tickets?
A: As a Season Ticket Holder, you can exchange your tickets for another
performance of the same production. Please remember that while we make every effort to place you into
comparable seating for exchanges, this cannot be guaranteed. Non-season
tickets may not be exchanged.
There are three ways that you can exchange your tickets:
-by mail at least two weeks before opening night of the production.
-in person at The Paramount Theatre box office at least 48 hours in
advance of your performance or of the performance you wish to attend, whichever
comes first, during regular box office hours Monday through Friday 10am-6pm.
Please note that a $1 per ticket exchange fee applies when exchanging at the box
office. The box office cannot exchange your tickets outside of regular
hours, but you are welcome to drop them off to have them exchanged and mailed
back to you.
-by fax at 1.800.329.8587. Please include a copy of your tickets either
ripped or marked void.
If
you have a Sunday performance, your exchange must be done by the close of
business Friday. For further instructions please check your subscriber handbook
or call 1.888.451.4042. When exchanging from a lower to a higher priced
performance, the price difference will be collected when processing the
exchange. Multiple exchanges for the same production may incur additional fees.
Q: Can I purchase additional tickets or do exchanges at the box office when I come to The
Paramount Theatre for a performance?
A: We will be happy to process your exchange or sell you additional tickets to
future shows up to 90 minutes before the performance time. In order to effectively
get the audience into the theatre for a show, the box office cannot process any
exchanges or advance sales within 90 minutes of a performance. You may leave your
tickets at the box office and we will gladly exchange your seats for the best
available seating on the day you desire and mail the tickets back to you.
Q: I've lost my tickets to one of my scheduled performances. What can I do?
A: Please call the Broadway Subscriber Hotline at 1.888.451.4042 as soon as you
realize that you have misplaced your ticket(s). We will confirm your seating and
have new tickets waiting for you at the Will Call window
beginning one hour
before your performance. You will need picture ID to pick up replacement
tickets.
Q: I ordered additional tickets to an individual show and I still haven't
received them. What do I do?
A: Please allow at least two weeks for single ticket to be processed and mailed.
If you have ordered tickets within two weeks of a show opening, your tickets
will be held at will call under the name on your subscription account. If
you have not received your tickets within two weeks of ordering, please call the
Subscriber Hotline at 1.888.451.4042.
Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you
are relocating, please send a letter including your Fred Meyer Broadway Across America - Seattle account
number, your old and new address and telephone change (if applicable) and mail
it to Fred Meyer Broadway in Seattle Subscription Office, P.O. Box 22790, Houston, TX 77227-2790. We are not
responsible for items not forwarded by the post office. You may also
email
your change of address.
Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather or
some other problem may have kept you from attending your scheduled performance.
However, tickets are sold for specific dates, performance times and seat
locations. If an extenuating circumstance arises and you are unable to make the
necessary exchange arrangements prior to the show, please contact Fred Meyer Broadway in
Seattle Subscription Office at 1.888.451.4042 within 24 hours of your missed
performance. As a courtesy, we will attempt to relocate you into another
performance pending approval of the Broadway touring company, for select performances, based on
availability. Comparable seating to the original tickets is not guaranteed.
Please keep in mind that you can only be relocated into another performance as
long as the show is in town. Relocation is not guaranteed. No refunds will be
offered for missed performances.
Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax or online renewal. If
you are mailing or faxing your renewal, please fill out your invoice to
request your specific changes. In
order to be considered for an upgrade, you must renew your season account by the
renewal deadline. Upgrades become available when other season ticket holders
choose not to renew or change the day they attend. In fairness to everyone, all
requests are filled by date received. We try to honor each request, however it is
difficult to predict the availability of locations until after the renewal
deadline. The more flexible you are the better the chance that we can fulfill
your request. Once an upgrade request is fulfilled it is impossible to get back
your old locations, as they are used to upgrade someone else.
Q: I can no longer attend the series, and would like to give my account to a
friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat
privilege. In fairness to other renewing season ticket holders we do not accept
account transfers. We are glad to set up a new account for your friend(s) in the
best available seating for that performance. Please keep in mind that cancelled
accounts are used in the upgrade process.
Q: I am unable to attend this year, but would like to retain my seats for the
following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If
accounts are not paid in full by the deadline, seats are released without
notice. Any returning season ticket holders would be considered as new accounts
and seated with the best available locations at that time.
Q: I have been sharing my season account with friends; we would like to separate
the seats into individual accounts so we can receive our own mailings. How would
I do that?
A: Splitting season accounts can be done if the current account holder makes
this request in writing to the Fred Meyer Broadway Across America - Seattle Subscription
Office before the renewal
deadline. Complete address information for the parties involved needs to be
included with their payment in full. Once new accounts have been created, only
the new account holder can access his/her account.
Q: Can I exchange my tickets for a specific show before they are mailed if I
know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to
exchange shows during the season renewal campaign. Tickets can be exchanged only
after your season ticket packets have been received.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets
to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may
access information or order additional tickets using that account number. We are
happy to provide additional tickets to any Fred Meyer Broadway Across America - Seattle show for your
family and friends, but the request must come from the account holder. All
tickets ordered will be mailed to the address on the account. No exceptions.
GROUP INFORMATION
Q. I would like to purchase a large number of tickets for my company event or
charitable function. How do I do that?
A. For groups of 20 or more
click here or call 1.800.214.6856 Mon. - Fri. 9am - 5pm.
Q. How do we pay for Group tickets?
A. Once we receive your order, we place seats on hold for your group and issue
the group leader/contact person a contract. The group leader/contact person
signs the contract and returns it to our office with a 25% deposit within 10
days, to hold your seats. Six (6) weeks before the show date, the final payment
is due.
Q. Am I committed to the full number of seats on the group contract?
A. You can adjust your ticket number either up or down before the final payment
is due as long as you don't drop below the minimum of twenty (20).
Q. Can I return group tickets?
A. Once we receive your final payment and send you your tickets, there are NO
REFUNDS or exchanges.
Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced, up to one year in advance.
Orders are filled on a first come first served basis. |
