Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

There are two ways that you can exchange your tickets:

1) by mail at least one week before your performance.

2) in person at The Center box office at least 48 hours in advance of your performance or of the performance you wish to attend, whichever comes first, during regular box office hours Monday through Friday 10am-6pm. There is a $2 per ticket exchange fee.

Q: Can I purchase additional tickets or do exchanges when I come to The Center for a performance?
A: We will be happy to process your exchange up to 1 hour before the performance time. In order to effectively get the audience into the theatre for a show, the box office cannot process any exchanges one hour prior to a performance. You may leave your tickets at the box office, and we will gladly exchange your seats for the best available seating on the day you desire and mail the tickets back to you. You can always purchase advance tickets for any show currently on sale to the general public or for those shows which you have already received your tickets.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call The Center at 714.556.2787. We will confirm your seating and issue a "Location Pass" which you can pick up at the Will Call window beginning one hour before your performance. For security purposes, Location Passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway Across America - Orange County account number, your old and new address and telephone change (if applicable) and mail it to Broadway Across America - Orange County, 600 Town Center Drive, Costa Mesa, CA 92626. We are not responsible for items not forwarded by the post office.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested in writing when you renew your season tickets. If you are mailing or faxing in your renewal, please fill out your invoice to request your specific changes. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filled by date received and the amount of contributed support to The Center. We try to honor each request, however it is difficult to predict the availability of locations until after the renewal deadline. The more flexible you are the better the chance that we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

Q: I am not able to pay my account in full at the time of renewal but do not want to lose my subscription. Are there any options?
A. The Center offers a payment plan for Broadway Across America - Orange County season ticket holders. Please refer to your season renewal information or brochure.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - Orange County show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.

Q. I would like to purchase a large number of tickets for my company event or charitable function, How do I do that?
A. For groups of 20 or more click here or contact our group sales by phone, Mon - Fri, 10am - 5pm at 714.755.0236.

Q. How do we pay for Group tickets?
A. Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a 25% deposit within 10 days, to hold your seats. Six (6) weeks before the show date, the final payment is due.

Q. Am I committed to the full number of seats on the group contract?
A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of 20.

Q. Can I return group tickets?
A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced. Orders are filled on a first come first served basis.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours and other services offered by Broadway Across America - Orange County?
A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for, please submit your question by clicking here clicking here or contact us at www.ocpac.org.