SEASON TICKET RENEWALS:
Q: I WOULD LIKE TO CHANGE MY SEATING FOR THE UPCOMING SEASON, WHAT DO I NEED TO DO?
Once you have received your renewal invoice, changes to your season seat locations can be requested via mail, fax or on-line renewal. If renewing by mail or fax, please note your change request on the reverse side of your invoice. If faxing, please fax both sides of the form. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

If you want to upgrade your seats or make a change of performance day / time we recommend you return your renewal invoice to us as soon as possible; definitely before the renewal deadline date printed on the form. To be fair to all renewing season ticket holders, we prioritize change requests in the date order we receive them. We make every effort to honor all change requests based on seats that other season ticket holders move out of. (Once we've moved you into your new seats, it is impossible to get your old locations back, as we've probably put someone else into them!)

Q: I WON'T BE RENEWING MY SEASON TICKETS, CAN I GIVE MY ACCOUNT / SEASON SEATS TO A FRIEND?
Sure. To transfer your account, just return your renewal invoice with a line through your name and address, and the name, address and phone numbers of the people to whom you're transferring the account written clearly next to yours. We'll build a new account for your friends, and give them your seats (or make a change to the seats, per the instructions you send us on the renewal form.)

Q: I'VE BEEN SHARING MY SEASON TICKETS WITH FRIENDS BUT WE EACH WANT TO RECEIVE OUR OWN MAILINGS. HOW CAN WE DO THIS?
The current account holder should fill out the add/split form with the name, address and phone numbers that will be on the new account, and which seat locations should be placed into each account. We'll split the account per your instructions, and each account holder will receive their own mailings. Splitting an account cannot be done on-line, so please plan to mail or fax your renewal if you want to split the account.

Q: DO I HAVE TO PAY FOR THE ENTIRE SEASON TICKET PACKAGE AT ONCE?
No! As a season ticket holder you have the option to pay just 50% of the total amount on your invoice at the time you renew your season tickets (50% payment renewals must be received before the renewal deadline date on your form.) If you're upgrading to higher priced seats (or adding seats to your order) please include 50% of the additional amount as well. If we are unable to fill your request, we'll adjust the amount of your second (50%) payment accordingly or refund any difference due to you. If you are paying by credit card (s) we'll automatically charge the balance due approximately 5 weeks after the renewal deadline. If you are paying by check, we'll invoice you for the balance, which will be due approximately 5 weeks after the renewal deadline.

Q: WHEN WILL I RECEIVE MY SEASON TICKETS?
Your season ticket packet will be mailed to the address listed on your account approximately 4-6 weeks prior to your first scheduled performance,

Q: IF I'M UNABLE TO ATTEND THE BROADWAY IN COLUMBUS SERIES FOR AN ENTIRE YEAR, WILL YOU RETAIN MY SEATS FOR THE FOLLOWING SEASON?
Unfortunately, we are unable to hold your seats without payment in full. Returning season ticket holders who have missed a season are processed as new subscribers and seated in the best available seat locations at the time they re-subscribe.

Q: IF I CHANGE MY MIND, CAN I CANCEL THE SEASON SUBSCRIPTION AND RECEIVE A REFUND?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and mailed to: Broadway Across America - Columbus Cancellations, One Columbus, 10 West Broad Street, Suite 270, Columbus, Ohio 43215. Fax # 614.224.0493

TICKET EXCHANGES / EXTRA TICKET PURCHASES / LOST TICKETS / MISSED PERFORMANCE:
Q: IF I ALREADY KNOW I'LL NEED TO EXCHANGE ONE / SOME OF MY TICKETS FOR THE SHOWS IN THE UPCOMING SEASON, HOW SOON CAN I MAKE THE EXCHANGE?
Once you've received your season ticket packet, you can exchange the tickets you need to. Please refer to your ticket packet for instructions detailing the exchange process.

Q: I CANNOT ATTEND ONE OF MY PERFORMANCES DUE TO A CONFLICT. HOW DO I EXCHANGE MY TICKETS?
If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. We make every effort to place you into comparable seating, but due to the high number of season ticket holders, this cannot be guaranteed. There are three ways you can exchange your tickets: by mail, by fax or in person at the Broadway Across America - Columbus office. Exchanges MUST be done at least 24 hours in advance of your performance. Sunday tickets must be exchanged by 5pm on Friday.

Send exchanges by mail, ATTN: Broadway Across America - Columbus Ticket Exchanges. Or fax exchanges to: 614.224.0493. Or bring tickets in person to: Broadway Across America - Columbus, 10 W. Broad St., #270, Columbus, OH 43215.

There is no fee to exchange tickets, but if you exchange to a higher priced performance or seat location, the difference will be collected when the exchange is processed. We're sorry that we are unable to exchange tickets by phone.

Q: IF I RESIDE IN COLUMBUS AND ANOTHER CITY, MAY I EXCHANGE ANY OF MY COLUMBUS TICKETS TO THE OTHER CITY?
Broadway Across America is now available in over 45 cities. Please call 1.877.783.4847 to ask about the Broadway Across America program exchange option, to see if your secondary home city is in our network.

Q: I'VE LOST ONE / SOME OF MY TICKETS. WHAT CAN I DO?
Call Broadway Across America - Columbus as soon as you realize your tickets are missing. Please have your account number available to verify your seating and performance. We will issue a location pass to replace the ticket(s), which you should pick up at the Will Call window one hour prior to your performance. For security purposes, location passes will not be mailed.

Q: I KNOW SEASON TICKET HOLDERS CAN ORDER ADDITIONAL TICKETS FOR SEASON SHOWS & SPECIALS BEFORE THEY GO ON SALE TO THE PUBLIC. CAN I EXTEND THIS BENEFIT TO MY FAMILY AND FRIENDS?
For security purposes, only the account holder(s) may access information or order additional tickets using their account number. We're happy to help the account holder secure additional tickets that will be used by family and friends, but to place an order, your name must be on the account.

Q: WHEN CAN I BEGIN ORDERING EXTRA TICKETS FOR ANY OF THE SEASON SHOWS?
Please refer to your season ticket packet for this date. You may then order tickets by calling our season ticket holder hotline at 1.800.294.1892 or in person at our office in the One Columbus building at 10 W. Broad St. downtown (northwest corner of Broad and High Streets - next door to the Palace Theatre.)

Q: HOW DO I PURCHASE A GROUP OF TICKETS FOR MY COMPANY EVENT OR SOCIAL / CHARITABLE FUNCTION?
Our group sales department can help you purchase a group of 20 or more. Please call our group sales manager at 614.224.7654 x226.

Q: DUE TO AN EMERGENCY, I MISSED MY SCHEDULED PERFORMANCE. DO I HAVE ANY OPTIONS?
We understand that emergencies happen. If unforeseen circumstances have prevented you from making exchange arrangements prior to the show, please call us. We will attempt to relocate you into a remaining performance of the same show, on a space-available basis only. NO REFUNDS ARE OFFERED FOR MISSED PERFORMANCES.

GENERAL / MISCELLANEOUS BROADWAY ACROSS AMERICA INFORMATION:
Q: I'VE MOVED RECENTLY, HOW DO I CHANGE THE ADDRESS ON MY ACCOUNT?
Address changes can be made by the account holder only, and need to be in writing. Please send us a letter or fax which includes your Broadway Across America - Columbus account number, your old and new addresses and telephone numbers (if applicable). We are not responsible for items not forwarded by the post office.

Q: AT WHAT AGE CAN MY CHILDREN ATTEND SHOWS?
A: There is no age limit, but every person must have a ticket. While some of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.

Q: WHERE DO I GET DIRECTIONS TO THE THEATRE, BOX OFFICE HOURS AND INFORMATION ON OTHER SERVICES OFFERED BY THE BROADWAY ACROSS AMERICA - COLUMBUS.
Please visit the home page for answers to all your questions. If you still can't find the answer, submit your question by clicking here or call the Season Ticket Holder Hotline at 800.294.1892.