Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

There are three ways to make an exchange:
1) By mail: Please enclose your tickets with a note indicating which performance you wish to attend and a credit card number or check payable to Broadway Across America - St. Peteresburg if exchanging into a higher priced performance. Mail to: Broadway Across America - St. Petersburg, PO Box 4603, Fort Lauderdale, FL 33338,
2) By phone:You may exchange your tickets by phone at least 48 hours in advance of your performance by calling our season ticket holder hotline at 866.698.7469. Please have your tickets in front of you when you call.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanges only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Q: I am unable to attend any performance of a particular show. What can I do?
A: We understand that there may be times when you are unable to attend a run of your show, if that is the case please contact our office at 866.698.7469 so we can discuss alternate dates in other venues if available. Otherwise, tickets may be donated to Florida Theatrical Association's Discover Broadway program. A receipt of the tax donation will be forwarded upon receipt of donation.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - St. Petersburg as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which is available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. A convenience charge of $2 may be incurred for multiple ticket losses.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made in writing by the account holder. If you are relocating, please fill out the Change of Address form located in your handbook and mail it to Broadway Across America - St. Petersburg. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America - St. Petersburg and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company, for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. The more flexible you are the better the chance we can fulfill your request. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades only become available when other season ticket holders choose not to renew or change the day they attend. We process all upgrade / change requests on a date received basis. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used to upgrade another season ticket holder.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call the Broadway Across America - St. Petersburg Hotline number and ask about our Broadway Across America program to see if you secondary home city qualifies.

Q: I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway Across America - St. Petersburg. What are my options if I don't want to see it again?
A: We apologize if there is a show in your season that you have already seen, however, we are unable to offer you a refund on those tickets. We may be able to help through our Exchange or Discover Broadway programs. Please call 866.698.7469 for further information.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How can I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to Broadway Across America - St. Petersburg.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - St. Petersburg show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: How can I reserve a group of 20 or more?
A: Groups of twenty or more can purchase tickets at a discount for most performances. A Broadway Across America - St. Petersburg group sales representative is pleased to speak with you and assist your group with priority seating, special group rates, advice on meal planning and much more. Please call 800-950-4647 for more information or click here to place your reservation.

Q: What is the difference between a VIP Member and a Season Ticket Holder?
A: A VIP Membership includes a VIP the following VIP benefits:
• Preferred seating
• Complimentary parking
• Private Theater Entrance
• Private Reception Area
• Private Restroom Access

Patron donations benefit FTA's "Discover Broadway" programs, which include:
• Discover Broadway at the Library - where students and the public can interact with cast members of the touring productions in Q & A sessions.
• Discover Broadway for Students - where students have the opportunity to work with the stars of the touring production to learn acting, dance or voice in 'master class" settings.
• Discover Broadway for Technical Students - where educators earn re-certification credits by attending instruction seminars and performance workshops and developing lesson plans for their students.
• Discover Broadway for Technical Arts Students - where students in stagecraft and stage management observe load-in, or shadow stage managers or crew during a performance, to see "how it is done" on a professional level.
• Student Group Discounts - FTA works with the touring productions to secure "deep discounts" for student group tickets to select performances. Also, season ticket holders may donate their tickets for a performance they are unable to attend a production. These tickets are distributed to charitable organizations or students in need.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the Broadway Across America - St. Petersburg?
A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for please feel contact us at 866-698-7469 or submit your question by clicking here .

Q: At what age can my children attend shows?
A: There is no age limit, but every person must have a ticket. We consider most of our shows are to be for mature audiences and leave it up to the parent to decide if a show is appropriate for their children. Please call Broadway cross America - St. Petersburg at 866.698.7469 for show descriptions.