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Listed below in general ticket information for Broadway Across America – Boston Single Ticket Buyers, Members, and Season Ticket Holders, and patrons with special needs. Please scroll down to find the section that applies to your particular ticket purchase. If you need further information, here is a list of phone numbers for follow-up. IMPORTANT PHONE NUMBERS General Information: 617-426-9366 Group Sales – 866-633-0194 Season Tickets – 866-523-7469 Membership Tickets – 866-551-7469 TTY: Special Needs / Accessibility: 617-880-2419 Lost and Found: 617-880-2460 Monday to Saturday: On performance days, until ½ hour after the start of the evening performance. For Sunday performances, Box Office hours are subject to change. If you purchase tickets at the Box Office there is no service charge. We accept Mastercard, Visa and American Express. FOR PATRONS WITH SPECIAL NEEDS Wheelchair Access Wheelchair accessible (and companion) seats are available through the Box Office or by calling the special needs line at Hearing Impaired The theatre is equipped with an infrared sound enhancement system. Headsets are available at no extra charge in the main lobby. Open Caption performances are given periodically. Check Broadway Across America – Boston for more information. Visually Impaired Special seating for the visually impaired is available through the Box Office or by calling the Special Needs line at SINGLE TICKET BUYER INFORMATION Why should I buy from the Official and Authorized Ticket sources? Broadway Across I have lost my tickets. What can I do? If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway Across America – Boston or Ticketmaster) we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you as you discover you have misplaced your ticket(s). We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. Identification and payment verification will be needed when you pick up the tickets. If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement. Can I exchange my single tickets? No exchanges are made on single ticket purchases. My plans have changed. Can I refund for my single ticket purchase? Refunds are not given. What do I do if a performance is cancelled? In rare instances, performances are cancelled. Broadway Across What do I do if I can’t make a performance due to weather concerns? We rarely cancel performances due to weather. The only time this occurs is if the city or state has declared a weather emergency. In that case refunds will be issued. If the performance is going on as scheduled, refunds will not be given, and exchanges will only be made on a case by case basis, subject to ticket availability in future performances. SEASON TICKET BUYER INFORMATION What if I need to exchange my tickets to another performance? Season Ticket Buyers have exchange privileges as one of their benefits. If you need to exchange your tickets, we recommend that you do so as soon as possible. Exchange Guidelines Your Season Tickets can be exchanged for FREE for another performance of the SAME SHOW ONLY. All exchange requests must be receive no later than 3 business days prior to the performance you cannot attend. Only Season Ticket ordered through Broadway Across America – Tickets will be mailed except under the following circumstances – any exchanges made 10 days or less prior to your new performance date will be held for pick-up at the Box Office window (Photo ID required for pick-up) If you exchange into a more expensive performance or seating category, you will pay the upgrade in cost. If you exchange into a less expensive performance or seating category, no upcharge will apply, and no refund will be issued. Exchange by Mail: Broadway Across ATTN: Ticket Exchanges Please mail the tickets back along with your seating and performance change requests. Exchange by Phone: Call Exchange by Fax: Fax to Exchange in person: Visit The Colonial Theatre Mon. to Sat. How do I purchase additional tickets to Season Shows and Specials? Season Ticket buyers can purchase advance tickets to Season Shows and specials online at BroadwayAcrossAmerica.com/Boston and by phone at Where do I go to get a list of Advantage Card discounts available to Season Ticket Holders for restaurants, parking and other perks? Visit BroadwayAcrossAmericaBoston.com/AdvantageCardBenefits.htm for a complete list. 07/08 Season Cards are valid through August 2008. What is the difference between a Season Ticket Package and Membership? Members pay an annual fee of only $60 and receive a host of seating benefits. Members do not purchase a package of shows, but rather purchase individual shows by the date of their choice. Discounts up to 25% off for prime seating are offered to most productions. How do I become a Member? Call the Member Hotline at Once you are a Member, you will receive regular email alerts and mail updates with exciting individual ticket offerings. Do you hold prime seats for Members? Member Seating is always reserved before seats go on sale to the general public. Members are seated after Season Ticket Holders. Can I exchange my Member seats? Member Seating is not exchangeable. |