Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

There are two ways to make an exchange:
1) By mail: Please enclose your tickets with a note indicating which performance you wish to attend and a check payable to Broadway Across America - Baltimore if exchanging into a higher priced performance. Mail to: Broadway in Baltimore, 12 North Eutaw, Baltimore, MD 21201
2) In person: Visit the Hippodrome Theatre box office at least 48 hours in advance of your performance with your tickets in hand.

Exchanges cannot be processed over the phone. There is no fee for your first exchange in any given production, however, when exchanging from a lower to a higher priced performance, the price difference must be collected when processing the exchange (please call Broadway Across America - Baltimore Subscriber Service at 1.800.343.3103 to confirm any price difference).

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Q: I am unable to attend any performance of a particular show. What can I do?
A: We understand that there may be times when you are unable to attend during the run of a show. If this is the case please contact our office at 1.800.343.3103 so we can discuss alternative dates, if available.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - Baltimore as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which is available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

Q: I've moved recently. How do I change my address?
A: Address changes can only be made in writing by the account holder. If you are relocating, please fill out the Change of Address form located in your handbook and mail it to Broadway Across America - Baltimore. You can also email your address change to BroawayInBaltimore@Broadwayacrossamerica.com .  Please be sure to include your name, old address, new address and phone number and account number.  We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway in Baltimore and ask to speak to a representative within 24 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the show, for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. The more flexible you are, the better the chance we can fulfill your request. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades only become available when other season ticket holders choose not to renew or change the day they attend. We process all upgrade/change requests on a date received basis. Once an upgrade request is fulfilled, it is impossible to get back your old locations.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used to upgrade another season ticket holder.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately, we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your Series Hotline number 1.800.343.3103 and ask about our Broadway Across America program to see if your secondary home city qualifies.

Q: I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway In Baltimore. What are my options if I don't want to see it again?
A: We apologize if there is a show in your season that you have already seen; however, we are unable to offer you a refund on those tickets. We may be able to help through our Exchange or Discover Broadway programs. Please call 1.800.343.3103 for further information.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How can I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to the Broadway in Baltimore office.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway in Baltimore show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: How can I reserve a group of 20 or more?
A: Groups of 20 or more can purchase tickets at a discount for most performances. A Broadway in Baltimore group sales representative will be pleased to speak with you and assist your group with priority seating, special group rates, advice on meal planning and much more. Please call 410.837.0110 or click here for more information or to place your reservation.

Q: At what age can my children attend shows?
A: We recommend that children under 5 not attend the shows unless otherwise stated.  Every person must have a ticket regardless of age to attend. While most of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway in Baltimore?
A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for please feel contact us at 1.800.343.3103, or submit your question by clicking here