Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

There are a couple of ways that you can exchange your tickets: by mail (P.O. Box 22790, Houston, TX  77227-2790) or by fax (800.329.8587).  There is no fee for your exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will be collected at the time of the exchange.
 

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - Omaha as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue replacement tickets, which you can pick up at the Will Call window beginning one hour before your performance. For security purposes duplicate passes will not be mailed.
 

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are moving, please fill out the Change of Address form located in your handbook and mail it to Broadway Across America - Omaha. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America - Omaha and ask to speak to a representative
within 48 hours of your missed performance (or during the weekend, contact the box office). Please keep in mind that you can only be relocated into another performance as long as the show is in town and seating is available. Accommodations can only be made for the same production,
based on availability. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or online renewal.

If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. The more flexible you are, the better the chance we can fulfill your request.

If renewing online, please click change request during the renewal process and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.In order to be considered for an upgrade, you must renew your season account by the renewal deadline.

Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used in this same upgrading process.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled
accounts are used in the upgrading process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately, we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q:I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call the Broadway Across America - Omaha Series Hotline number (800.219.7469) and ask about our Broadway Across America exchange program to see if your secondary home city qualifies.

Q:I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway in Omaha. What are my options if I don't want to see it again?
A: We try to offer a variety of shows, never knowing what will be offered the following season. We do apologize if there is a show in your season that you have already seen, although we are unable to offer you a refund on those tickets we may be able to help through our Exchange or Discover Broadway programs. Please call the Broadway Across America - Omaha Series Hotline for further information (800.219.7469).

Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information for the parties' involved needs to be included with the payment in full. Once new accounts have been created, only the new account holder can access his/her account. Since this involves multiple payments, the renewal
cannot be done online. It will need to be mailed to the Broadway Across America - Omaha office.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may know the show you have a conflict with, we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after you have received your season ticket packet. For further information please refer to your Season Handbook.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets (ticket limits apply) to any Broadway Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Please contact our group sales office at 866.681.7469 or omahagroupsales@livenation.com.

Q: Where do I go to get general information, such as, directions to the theater, box office hours, and other services offered by Broadway Across America - Omaha?
A: For questions related to the Orpheum Theater, please visit their website.  OmahaPerformingArts.org   For any further questions, please click here