Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are two ways that you can exchange your tickets; by mail, at least two weeks prior to your performance, or in person at box office at the Marcus Center for the Performing Arts at least 24 hours in advance of your performance. The address for exchanges is:
M&I Bank Broadway Across America - Milwaukee
929 North Water Street
Milwaukee, WI 53202-3122.
When exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. If you exchange into a lesser-priced performance, we are unable to refund the difference.
Premium Season Ticket Holders may also exchange their tickets over the phone by calling 1.800.905.7469 at least 24 hours in advance of the performance you are scheduled to attend.

Q: I've lost my tickets to one of my scheduled performances. What can I do?
A: Please call the Marcus Center box office (414.273.7206) or the Season Ticket Holder Hotline (800.905.7469) as soon as you realize that you have misplaced your tickets. You will be issued a Location Pass which you can pick up at the Will Call window one hour prior to your scheduled performance. For security purposes, Location Passes will not be mailed and cannot be issued prior to the day of your performance.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. There are two ways to do this; by mail or by fax. Our fax number is 1.800.329.8587. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: If you have missed a scheduled performance due to an emergency, please contact the Marcus Center Box Office within 24 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same show, based on availability, and not all shows may offer reseating options. No refunds will be offered for missed performances.

Q: The dates of one of the shows in my season have changed. Can I get a refund for my tickets to that show?
A: One of the most challenging aspects of putting together a Broadway production’s national tour is routing a show from city to city. Most of the time things map out nicely, but occasionally a show has to make routing changes that cause the originally scheduled dates to change. If you are unable to make your scheduled performance during the new dates, there are several options available to you:

1. Exchange your tickets for another performance of that show during its new dates.
2. Tickets make a great gift! Consider giving them to a friend or relative.
3.Exchange your tickets so that you can see the same or different show in another city. Because of a network of caring people, supported by a technical system that links all of our cities together, we are able to provide you with the best care and service in the Broadway entertainment industry. Our customer service representatives can check on when and where the show you want to see is playing. Based on availability, they will get you the very best seats available at the time you call. Call our Special Services department at 1.877.783.4847.

Unfortunately, unless you have received in writing from M&I Bank Broadway Across America -Milwaukee stating we are offering refunds due to the show changing dates, we will not be able to offer you a refund for your tickets. Please note, prices, shows, artists, dates and times are subject to change without notice.

Q: One of my shows has been replaced with a different show. Can I get a refund for my tickets to that show?
A: M&I Bank Broadway Across America - Milwaukee is proud to be part of a progressive market that hosts the most popular shows currently touring. Unfortunately, one of the risks we face when pursuing the newest shows is the possibility that they will not be ready to go on tour in time to meet our dates. If you aren’t interested in the replacement show, there are two options available to you:

1. Tickets make a great gift! Consider giving them to a friend or relative.
3.Exchange your tickets so that you can see the same or different show in another city. Because of a network of caring people, supported by a technical system that links all of our cities together, we are able to provide you with the best care and service in the Broadway entertainment industry. Our customer service representatives can check on when and where the show you want to see is playing. Based on availability, they will get you the very best seats available at the time you call. Call our Special Services department at 1.877.783.4847.

Unfortunately, unless you have received in writing from M&I Bank Broadway Across America -Milwaukee stating we are offering refunds due to the show changing dates, we will not be able to offer you a refund for your tickets. Please note, prices, shows, artists, dates and times are subject to change without notice.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice to request your specific changes. If faxing, please be sure to fax both sides of the form. If you are going to renew on line please select the "CHANGE MY SEATING" button underneath the payment portion of the on line renewal page, then answer the questions according to your needs. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that your cancelled seats will be used in the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q:I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your M&I Bank Broadway Across America - Milwaukee Season Ticket Holder Hotline number and ask about our Broadway Across America excahnge program to see if your secondary home city qualifies.

Q:I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway Across America network. What are my options if I don't want to see it again?
A: We apologize if there is a show in your season that you have already seen; however, we are unable to offer you a refund on those tickets. We may be able to help through our Exchange or Discover Broadway programs. Please call 800.905.7469 for further information.

Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to the M&I Bank Broadway in Milwaukee office.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any M&I Bank Broadway in Milwaukee show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the M&I Bank Broadway Across America - Milwaukee?
A: Please visit the home page for answers to all your questions. If you still can't find the answer, submit your question by clicking here .