QUESTIONS ABOUT THE MEMBERSHIP SEATING SECTION:

Q: What is the Membership Seating Section?
Hennepin Theatre Trust has reconfigured the subscription options to encompass its membership program. With the addition of the membership seating section, we are providing the best seating to our best patrons: the two center sections of the main floor, Rows A-S and the front of the balcony, Rows A-C. Subscribers who sit in this section are now also members of Hennepin Theatre Trust. Now, when you select seats in this section, your commitment to the theatre means that you are not only supporting Broadway programming, but also taking an active role in helping us preserve the theaters and supporting the Trust’s educational outreach programs. Don’t forget – your membership is tax-deductible.

Q: How much of my subscription is tax deductible?
Sixty dollars of your subscription is a contribution to Hennepin Theatre Trust and is fully tax deductible.

Q: I am a Season Ticket Holder, but if I want to buy extra seats to a couple of shows – where will they be?
As a Season Ticket Holders you can still purchase advance additional tickets to any of the shows on our season. Season Ticket Holders in the Membership Seating Section may purchase additional tickets in the same section pending availability of seats and we’ll do our best to accommodate your request.

Q: Can I still exchange my seats for a specific show into the Membership Seating Section? And can I purchase additional tickets in the Membership Seating section?
The Membership Seating Section is only available to our Hennepin Theatre Trust Members and Season Ticket Holders who subscribe in this section. If you do not subscribe in this section, your seats can no longer be upgraded into this area nor can you purchase additional seats.

Q: I only want to buy 1 or 2 of the Broadway shows because I see most of them in New York. Do I have to buy the entire series to sit in the Membership Seating Section?
Our subscription program is the best way to guarantee seats within the Membership Seating Section. However, if you only wish to purchase tickets in this section for one or two shows during the season, please contact the Hennepin Theatre Trust Membership Department at 612.373.5699 to discuss the available options.

Q: I buy seats for my friends and myself so we can all sit by each other for some of the Broadway shows. Sometimes I buy 6 and sometimes I buy 8, this always varies depending on which friends want to go to what show. We like to pick and choose what night we go – why do I have to commit to all shows on one night?
Purchasing a subscription is still a great option for you. Our Season Ticket Holders enjoy the flexibility of easy exchanges, the ability to purchase additional tickets to their choice of shows and the consistently secure the best seats! While seating is based on availability, we always do our best to seat your additional seats as close to you as possible.

GENERAL QUESTIONS

Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

There are three ways that you can exchange your tickets:
(1) in person at the State Theatre Box Office at least 24 hours in advance of your scheduled performance; or

(2) by phone, by calling 800.859.7469 at least 24 hours in advance of your scheduled performance; or
(3) by mail, at least two weeks prior to your performance.

You may mail your tickets to:
M&I Bank Broadway Across America - Minneapolis
PO Box 22790
Houston, TX 77227-2790.
When exchanging from a higher to lower priced performance, we unfortunately cannot refund the difference.

Q: I've lost my tickets to one of my scheduled performances. What can I do?
Please call the State Theatre Box Office at 612.339.7007 as soon as you realize that you have misplaced your ticket(s). You may pick up your new tickets at the Will Call window one hour before your performance. For security purposes, reprinted tickets will not be mailed and cannot be reprinted prior to the day of your performance.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. There are two ways to do this; by mail or by fax. Our fax number is 800.329.8587. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the State Theatre Box Office at 612.339.7007 within 24 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same show, based on availability, and not all shows may offer reseating options. No refunds will be offered for missed performances.

Q: The dates of one of the shows in my season have changed. Can I get a refund for my tickets to that show?
A: One of the most challenging aspects of putting together a Broadway production’s national tour is routing a show from city to city. Most of the time things map out nicely, but occasionally a show has to make routing changes that cause the originally scheduled dates to change. If you are unable to make your scheduled performance during the new dates, there are several options available to you:

1. Exchange your tickets for another performance of that show during its new dates.
2. Tickets make a great gift! Consider giving them to a friend or relative.
3. Donate your tickets to Hennepin Theatre Trust’s Ticket Access Program. Not only is your donation tax deductible, but your tickets will be given to someone who isn’t able to afford to see a Broadway show.
Unfortunately, unless you have received in writing from M&I Bank Broadway Across America - Minneapolis stating we are offering refunds due to the show changing dates, we will not be able to offer you a refund for your tickets. Please note, prices, shows, artists, dates and times are subject to change without notice.

Q: One of my shows has been replaced with a different show. Can I get a refund for my tickets to that show?
A: M&I Bank Broadway Across America - Minneapolis is proud to be part of a progressive market that hosts the most popular shows currently touring. Unfortunately, one of the risks we face when pursuing the newest shows is the possibility that they will not be ready to go on tour in time to meet our dates. If you aren’t interested in the replacement show, there are two options available to you:

1. Tickets make a great gift! Consider giving them to a friend or relative.
2. Donate your tickets to Hennepin Theatre Trust’s Ticket Access Program. Not only is your donation tax deductible, but your tickets will given to someone who isn’t able to afford to see a Broadway show.
Unfortunately, unless you have received in writing from M&I Bank Broadway Across America - Minneapolis stating we are offering refunds due to the show changing dates, we will not be able to offer you a refund for your tickets. Please note, prices, shows, artists, dates and times are subject to change without notice.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If you are going to renew on line please select the "CHANGE MY SEATING" button underneath the payment portion of the on line renewal page, then answer the questions according to your needs.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with subscribers in the Membership Seating Section. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have two residences and will not be in town for part of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call 800.859.7469 and ask about our Intercity Exchange program to see if your secondary home city qualifies.

Q: I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of the Broadway Across America network. What are my options if I don't want to see it again?
A: We do apologize if there is a show in your season that you have already seen, however, we are unable to offer you a refund on those tickets. We may be able to help through our Exchange, Discover Broadway, or Hennepin Theatre Trust Ticket Access programs. Please call 800.859.7469 for further information.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to M&I Bank Broadway Across America – Minneapolis.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanges only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any M&I Bank Broadway Across America - Minneapolis show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: How can I reserve a group of 20 or more?
A: Groups of 20 or more can purchase tickets at a discount for most performances. You may order group tickets online, or our group sales representative is pleased to speak with you and assist your group with seating and special group rates. Please call 612.373.5665 for more information or to place your reservation.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by M&I Bank Broadway Across America - Minneapolis?
A: Please visit the home page for answers to all your questions. You may also visit The State, Orpheum and Pantages website here If you still can't find the answer, submit your question by clicking here or call the M&I Bank Broadway Across America - Minneapolis Hotline at 800.859.7469.