City FAQ Q: I cannot attend one of my performances. How do I exchange my tickets? A: The opportunity to exchange tickets for Broadway Across America - Miami Season shows is an exclusive benefit to our Season Ticket Holders. If you are unable to attend your scheduled performance, we will exchange your tickets for another performance of the same show. Exchanges are not possible within 48 hours of your original performance. We advise you to plan your schedule carefully, as seating may not be available on the date you choose for your exchange. Exchanges are made using the best available seating and must be completed at least 2 business days in advance of the date printed on your season ticket. Tickets can be exchanged in three easy ways: 1) By mail: Please enclose your tickets with the Mail-In Exchange Form located in your season ticket booklet. If you do not have a copy of this form you may substitute the form with a note. Please include the season tickets you wish to exchange, as well as your name, account number, Day and Evening phone number and the date(s) you are requesting in order of preference. You are required to supply a credit card number to complete a Mail-In Exchange. All exchanges are subject to a $1.00 per ticket exchange fee. Should you be changing into a higher-priced performance, your credit card will be charged the difference in addition to any fees. Should you be changing into a lower-priced performance, the difference cannot be applied to any fees or any other transaction. When exchanging within two weeks of the performance, your tickets will be held at Will Call. . Mail to: Broadway Across America - Miami Miami PAC PO BOX 013241 Miami, FL 33101-9950 We are not responsible for items not forwarded by the post office. 2) By Fax: Please Use the Fax Exchange Form located in your season ticket booklet to Fax in any exchange requests. Tickets must be cut in half and affixed to the Fax Exchange Form. You are required to supply a credit card number to complete a Fax Exchange. All Exchanges are subject to a $1.00 per ticket exchange fee. Should you be changing into a higher-priced performance, your credit card will be charged the difference in addition to any fees. Should you be changing into a lower-price performance, the difference cannot be applied to any fees or any other transactions. When exchanging within two weeks of the performance, your tickets will be left at Will Call. 3) In Person: Please bring your tickets directly to the Miami Performing Arts Center during business hours and exchange your tickets in person. Miami Performing Arts Center Box Office is located at: 1300 Biscayne Boulevard Miami, FL 33132 Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict? A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanges only after your season ticket packets have been received. For further information please refer to your Season Handbook. Q: I am unable to attend any performance of a particular show. What can I do? A: We understand that there may be times when you are unable to attend a run of your show. If that is the case please contact our office at 1.800.939.8587 so we can discuss alternate dates in other South Florida venues if available. Otherwise, tickets may be donated to Florida Theatrical Association's Discover Broadway program. A receipt of the tax donation will be forwarded upon receipt of donation. Q: I've lost my ticket to one of my scheduled performances. What can I do? A: Please call Broadway Across America - Miami as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which is available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. A convenience charge of $2 may be incurred for multiple ticket losses. Lost tickets cannot be exchanged! Q: I've moved recently, how do I change my address? A: Address changes can only be made in writing by the account holder. If you are relocating, please fill out the Change of Address form located in your Season Ticket Holder Handbook and mail it to: Broadway Across America - Miami 1300 Biscayne Blvd Miami, FL 33132 You can also fax the information to 786.468.2005 We are not responsible for items not forwarded by the post office. Q: Due to an emergency, I missed my scheduled performance. What are my options? A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America - Miami within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company (touring show) for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances. Q: I would like to change my seating. What do I need to do? A: Changes to your account can be requested by mail, fax, or online during the renwal campaign only. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. The more flexible you are the better the chance we can fulfill your request. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades only become available when other season ticket holders choose not to renew or change the day they attend. We process all upgrade / change requests on a date received basis. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade other valuable Season Ticket Holders. Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible? A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing Season Ticket Holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used to upgrade another season ticket holder. Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do? A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the renewal deadline seats are released without notice. Any returning season ticket holders would be considered a new account and seated with the best available locations at that time. Q: I have two residences and will not be in town for the beginning or end of the season, what are my options? A: Broadway Across America is now available in over 54 cities. We want you to enjoy a full season of Broadway. Please call our Special Services Hotline at 866.880.9569 and ask about our Broadway Across America program to see if your secondary home city qualifies. Q: I have already seen one of the shows in my season because I purchased tickets to see that production at another local venue that was also prt of Broadway Across America . What are my options if I don't want to see it again? A: We apologize if there is a show in your season that you have already seen, however, we are unable to offer you a refund on those tickets. We may be able to help through our Exchange or Discover Broadway programs. Please call 800.939.8587 for further information. Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How can I do that? A: Splitting season accounts can be done if the current account holder makes this request in writing to our office during the renewal campaign. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed or faxed to Broadway Across America - Miami. Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends? A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions. Q: When will I receive my Season Tickets? A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call. Q: Where do I go to get general information such as,directions to the theatre, box office hours, and other services offered by Broadway in Across America - Miami? A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for please feel contact us at 800.939.8587 or submit your question by <clicking here . Q: At what age can my children attend shows? A: There is no age limit, but every person must have a ticket. We consider most of our shows to be for mature audiences and leave it up to the parent to decide if a show is appropriate for their children. Please call Broadway Across America - Miami at 800.939.8587 for show descriptions. Q. I would like to purchase a large number of tickets for my company event or charitable function, How do I do that? A. Contact our group sales department by phone, Monday - Friday, 10am - 5pm at 800.647.6877. Q. What is the minimum number of tickets to qualify for a group discount? A. Twenty (20) is the minimum number of tickets for a group for most touring Broadway Shows.