Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by fax, by mail, or in person at the BJCC CTO (Central Ticket Office) at least 24 hours in advance of your scheduled performance. Please refer to your Season Ticket Holders Handbook for addresses and phone numbers for exchanges. There is no fee to exchange for all Broadway Across America subscribers, however when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - Birmingham at 800.214.7469 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass," which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder in writing. If you are relocating, please send a letter including your Broadway Across America - Birmingham account number, your old and new address and telephone change (if applicable) and mail it to Broadway Across America - Birmingham at 620 W Main St, Suite 100, Louisville, KY 40202. We are not responsible for items not forwarded by the post office.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail or fax. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If faxing, please be sure to fax both sides of the form.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: Yes, it is possible to give your seats to a friend. You just need to fill out the Add/Split form with your friend's complete information and send that along with the payment before the renewal deadline.

Q: If I change my mind, can I cancel the season tickets and receive a refund?
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If your tickets have been mailed, then no refunds or cancellations are available.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have already seen one of the shows in my season what are my options if I don't want to see it again?
A: Although we are unable to offer refunds on shows previously seen, we may be able to help. Please call your subscriber hotline 800.214.7469.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full.

Q: Can I exchange my tickets for a specific performance before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the performance you have a conflict with we are unable to exchange tickets during the season renewal campaign. Tickets can be exchanged anytime after your receive your season tickets in the mail up until the day before your scheduled performance. For further information please refer to your Season Handbook.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - Birmingham show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: Do I have to pay for the entire season at once?
A: No. We now have a 50% payment plan option where you pay half of your total subscription price now and the second half at a later date. Call your subscriber hotline for more information.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Parties of 20 or more can be purchased online or through our group sales representative; please contact the Broadway Across America - Birmingham group sales line 800.889.8457 for complete information.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across America - Birmingham?
A: Please visit the home page for links to all your questions. If you still can't find the answer, submit your question by clicking on "Customer Service" on the main page or call the Season Ticket Holder Hotline at 800.214.7469.