Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A:There is a $2 per ticket fee for your exchange in any given production. When exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by mail, by fax, or in person at the Gammage Box Office at least 24 hours in advance of your performance. If you have a Sunday performance, your exchange must be done by the close of business Friday. If exchanging by fax, we recommend that you call the office first to check for availability. No tickets will be held for exchanges. Please call 480.965.3434 or mail to

Broadway Across America- Arizona

 ASU Gammage Box Office

 PO Box 870105

Tempe, AZ 85287-0105

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call the ASU Gammage Box Office at 480.965.3434 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue replacement tickets that will be held at the Will Call window one hour before your performance. For security purposes, replacement passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway Across America -Arizona Account number, your old and new address and telephone change (if applicable) and mail it to the ASU Gammage Box Office. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the ASU Gammage Box Office at 480.965.3434 and ask to speak to a representative. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same show, based on availability. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If faxing, please be sure to fax both sides of the form. If you are going to renew online, you will have the opportunity to inform us of your seat change request as you go through the renewal form.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to for season ticket holders who have requested changes.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: No. Accounts are non-transferable.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately, we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Packages are purchased in full and are non refundable on a single show basis.

Q: I have already seen one of the shows in my season what are my options if I don't want to see it again?
A: We do apologize if there is a show in your season that you have already seen. Unfortunately, refunds are not available on a single show basis.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to Broadway Across America - Arizona.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please call 480.965.3434.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - Arizona show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: Do I have to pay for the entire season at once?
A: Yes. Unless you are a full time benefits eligible faculty or staff with Arizona State University. An ID will be required by the employee to allow six deductions from your paycheck.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Parties of 20 or more can be purchased online  or through our group sales representative. Please contact Karie Lurie  at 480.965.6678 to arrange your tickets.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the Broadway Across America-Arizona?
A: Please visit the Broadway Across America home page  or the ASU Gammage website for answers to your questions. If you still are unable to find the answer, submit your question by clicking here .