Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. You may bring your tickets to the Overture Center Ticket Office or mail them to us at
Broadway Across America - Overture
201 State St.
Madison, WI 53703
There is a $2.00 per ticket exchange fee and we request that the exchange be completed at least 24 hours before the first performance involved in the exchange. We cannot exchange tickets for a show that has already taken place.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call the Overture Center Season Help Line at 608.258.4141 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Please call the Overture Civic Center Season Help Line at 608.258.4141.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed during the second week of August.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Parties of 20 or more can be purchased through our group sales representative; please contact Group Sales at 608-258-4159.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across America - Overture?
A:You may either go to our website, overturecenter.org or phone the Season Help Line, 608-258-4141.