City FAQ Q. How do I buy tickets and how much do they cost? Show tickets go on sale to the general public approximately 6 weeks prior to performance dates. Cick on "Get Tickets" from the Show Schedule page or visit Ticketmaster.com for ticket prices or to purchase tickets to individual shows, Tickets may be purchased in person at the Warner Theatre box office which is located on 13th St N.W. between E St. and F St. N.W. Q: I've lost my ticket to one of my scheduled performances. What can I do? A: Please call Broadway Across America - Washington D.C. As soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window two hours before your performance. For security purposes Location Passes will not be mailed. Q: I've moved recently, how do I change my address? A: Address changes must be made in writing by the account holder. If you are relocating, please fill out the Change of Address form located in your handbook and mail or fax to Broadway Across America - Washington D.C.. We are not responsible for items not forwarded by the post office. Q: Due to an emergency, I missed my scheduled performance. What are my options? A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make alternative arrangements prior to the show, please contact Broadway Across America - Washington D.C. and ask to speak to a representative within 48 hours of your missed performance.. Q. I would like to purchase a large number of tickets for my company event or charitable function, How do I do that? A. Contact our group sales department online or by phone, Monday - Friday 10am - 5pm CST at 1.800.934.7469. Q. What is the minimum number of tickets to qualify for a group discount? A. Twenty (20) is the minimum number of tickets for a group. Q. How do I order group tickets? A. We accept accept group orders via phone at this time. Q. What information do I need to furnish to order group tickets? A. We need your group or organizations' name, contact person, mailing address and phone number for our contract. We also need the show name, show date and time, number of seats and locations. Q. Am I committed to the full number of seats on the contract? A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20). Q. Can I return tickets? A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges. Q. How do I receive my tickets? A. We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment. Q. How soon can I order tickets for my group? A. We take group orders once a show is announced to the general public. Public onsale dates can be found on the "events" page of www.warnertheatre.com. Group orders are filled on a first come first served basis. Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the Broadway Across America - Washington D.C.? A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for please visit www.warnertheatre.com