Please enclose a self-addressed stamped envelope, a phone number that you can be reached at during business hours should we have any questions, as well as credit card information for any additional costs.
You can exchange your tickets by phone by calling 800.278.4447, Monday - Friday from 10:00am to 5:00PM.
Please have your actual tickets in hand as there are several coded numbers that you will need to provide to complete the transaction.
You can also fax your tickets to us at 800.535.2929
The easiest way is to make a photocopy of the tickets and fax that photo copy.
Be sure to include the date or dates being requested, a phone number we may reach you back at should we have any questions as well as a credit card for any additional costs.
Please Note!!!
If you have a Weekend performance, your exchange must be done by the close of business Friday.
There is no fee for your first exchange in any given production, however multiple exchanges for the same production may incur additional fees.
When exchanging from a lower to a higher priced performance, the price difference must be collected when processing the exchange.
When mailing tickets, we cannot be responsible for mail not being delivered. We do suggest, for your own protection, that the tickets be mailed "Certified Sign Receipt" though US Postal Service. This way you retain a receipt that the tickets have been delivered
Q: I've lost my ticket to one of my scheduled performances.
What can I do?
A: Please call Broadway Across America - Atlanta at 800.278.4447 as soon as you
realize that you have misplaced your ticket(s). We will confirm your
seating and issue a "Location Pass", which you will pick
up at the theatre one hour before your performance. For security purposes
Location Passes will not be mailed. A convenience charge of $2 may
be incurred for multiple ticket losses. We are sorry, but lost tickets
cannot be exchanged.
Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing.
If you are relocating, please fill out the Change of Address form
located in your handbook or simply write a short note and mail it to:
Broadway Across America - Atlanta
P.O. BOX 4603
Fort Lauderdale, FL 33338.
Q: Due to an emergency, I missed my scheduled performance.
What are my options?
A: We do understand that occasionally a serious illness, inclement
weather, or some other problem may have kept you from attending your
scheduled performance. However, tickets are sold for specific dates,
performance times and seat locations. If an extenuating circumstance
arises and you are unable to make the necessary exchange arrangements
prior to the show, please contact Broadway Across America -Atlanta within 48 hours of your missed performance. As
a courtesy, we will attempt to relocate you into another performance
pending approval of the company (touring show) for select performances, based on
availability.
Comparable seating to the original tickets is not guaranteed.
Please keep in mind that you can only be relocated into another performance
as long as the show is in town.
No refunds will be offered for missed
performances.
Q: I would like to change/improve my seating or change the day of the week I attend. What do I need to do?
A: Changes to your account can only be requested during renwal time by mail, fax, or online. If you are mailing or faxing in your renewal, please fill
out and fax both sides of your invoice so we have a full understanding of the changes you
are requesting.
If renewing online please click "continue with
online renewal" and there will be a series of questions that
pertain to changing your seating location or performance day. Please
check the necessary items according to your needs.
All change requests must be submitted in writing. Only exact renewals will taken over the phone.
PLEASE NOTE:
In order to be considered for an upgrade, you must renew
your season account by the renewal deadline printed on your renewal invoice. Upgrades become available
when other season ticket holders choose not to renew or change the
day they attend. In fairness to everyone we follow a two-step process.
All requests are filed by date received and day of show currently
attended. We try to honor each request, however it is difficult to
predict the availability of locations until the renewal campaign is
complete. The more flexible you are, the better the chance we have
of fulfilling your request.
PLEASE NOTE - VERY IMPORTANT!
Once an upgrade request is fulfilled it
is impossible to get back your old locations, as they are often used
to upgrade another valuable subscriber.
Q: I can no longer attend the series, and would like
to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your
same seat privilege. In fairness to other renewing season ticket holders
we do not accept account transfers. We are glad to set up a new account
for your friend(s) in the best available seating for that performance.
Please keep in mind that cancelled accounts are used in the upgrade
process.
Should better seating become available after upgrades are complete, we will be happy to reevaluate the new locations purchased and improve the seating if possible.
Q: I am unable to attend this year, but would like to
retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment
in full. If accounts are not paid in full, or arrangements are not made to
use the easy flex pay program by the renewal deadline, seats are released
without notice. Any returning season ticket holders would be considered
a new account and seated with the best available locations at that
time.
Q:I have two residences and will not be in town for
the beginning or end of the season, what are my options?
A: Touring Broadway shows are now available in over 54 cities throughout the U.S. and Canada through Broadway
Across America. We want you to enjoy a full season of Broadway. Please
call the Broadwaty Across America Special Services Hotline number at 866.880.9569 and ask about our
Inter-City program to see if your secondary home city
qualifies.
Q:I have been sharing my season account with friends;
we would like to separate the seats into individual accounts so we
can receive our own mailings. How would I do that?
A: Splitting season accounts can be done at renewal time only. The current account holder
makes this request in writing to our office before the renewal deadline.
Complete address information on the parties' involved need to be included
with their payment in full. Once new accounts have been created only
the new account holder can access his/her account. Since this involves
multiple payments this renewal cannot be done online. It will need
to be mailed to the Broadway Across America - Atlanta office.
Q: Can I exchange my tickets for a specific show before
they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we
are unable to exchange shows during the season renewal campaign. Tickets
can be exchanged only after your season ticket packets have been received.
Q: Can the benefit of ordering priority tickets for
added shows or extra tickets to season shows be extended to family
and friends?
A: For security purposes, only the person whose name is on the account
may access information or order additional tickets using that account
number. We are happy to provide additional tickets to any Broadway
Across America show for your family and friends, but the request must
come from the account holder. All tickets ordered will be mailed to
the address on the account. No exceptions.
Q: When will I receive my Season Tickets?
A: Season tickets are mailed to the address listed on your account
four to six weeks prior to your first scheduled performance.
Q: I would like to purchase a large number of tickets
for my company event or charitable functions. How do I do that?
A: Group Tickets may be purchased at a discount, when applicable,
after the renewal period is complete through The Fox Theatre Groups
Sales office at 404.881.2000.
Q: Where do I go to get general information, such as,
directions to the theatre, box office hours, and other services offered
by Broadway Across America - Atlanta?
A: Please visit the home page for answers to all your questions. If
you still can't find the answer, please contact us at 800-278-4447.
