Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance; as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets: by mail, by fax or in person (by appointment only) at least 24 hours in advance of your performance. If you have a Sunday performance, your exchange must be done by the close of business Friday. If exchanging by fax , we recommend that you call the office first to check for availability and proper procedure. If you would like to exchange your tickets in person we ask that you call 561.651.4452 to set up an appointment. To exchange your tickets by mail, send your ticket exchange request to
Broadway Across America -- Palm Beach
PO Box 2615
West Palm Beach, FL 33401.
There is no fee for your exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. Multiple exchanges for the same production may incur additional fees.

Q: Can I exchange my tickets at the Kravis Center?
A: No. All exchanges must be processed by mail, fax or in person by a Broadway Across America ticket agent.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - Palm Beach at 800.520.2324 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway Across America Account number, your old and new address and telephone change (if applicable) and mail it to the Broadway Across America - Palm Beach office at PO Box 2615, West Palm Beach, FL 33402. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company, for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice to request your specific changes. If faxing, please be sure to fax both sides of the form. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance that we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q:I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your Series Hotline at 800.520.2324 and ask about our Broadway Across America program to see if your secondary home city qualifies.

Q: I have already seen one of the shows in my season what are my options if I don't want to see it again?
A:Broadway Across America tries to offer a variety of the best that Broadway has to offer - including the newest productions and revivals of Broadway favorites. In South Florida you have the advantage of traveling to several venues in three markets to see productions. However, occasionally, this means you may have a performance on your season that you have already seen and do not want to see again. Unfortunately, you are purchasing a package and; therefore, we are unable to offer you a refund on those tickets. As an alternative, please contact the Broadway Across America Hotline at 800.520.2324, we may be able to help through our Discover Broadway or Exchange programs.

Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved needs to be included with their payment in full. Once new accounts have been created, only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to
Broadway Across America -- Palm Beach
PO Box 2615
West Palm Beach, FL 33402.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please call 800.520.2324.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - Palm Beach show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for them to be held at Will Call.

Q. I would like to purchase a large number of tickets for my company event or charitable function, How do I do that?
A. Contact our group sales department online or by phone, Monday - Friday 10am - 5pm at 800.647.6877.

Q. What is the minimum number of tickets to qualify for a group discount?
A. Fifteen (15) is the minimum number of tickets for a group.

Q. How do I order group tickets?
A. We accept orders via fax, e-mail, mail and phone.

Q. What information do I need to furnish to order group tickets?
A. We need your group or organizations' name, contact person, mailing address and phone number for our contract. We also need the show name, show date and time, number of seats and locations. For example:

Group Sales
500 East Broward Boulevard Ste.#800
Ft. Lauderdale, FL 33394
800-647-6877
Show: Cabaret
Date: March 6th, 2001
Time: 8pm
# : 49 Orchestra

Q. How do we pay for tickets?
A. Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a one third 1/3 deposit to hold your seats. Six (6) weeks before the show date, the final payment is due.

Q. Am I committed to the full number of seats on the contract?
A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20).

Q. Can I return tickets?
A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

Q. How do I receive my tickets?
A. We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment.

Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across America - Palm Beach?
A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for, submit your question by clicking here .