City FAQ

Q: How do I buy tickets and how much do they cost?
A: Show tickets go on sale to the general public approximately 6 weeks prior to performance dates. There are three ways to purchase tickets. The first is online at ticketmaster.ca , the second way is to charge-by-phone at 780.451.8000. Tickets are also available at all Canadian Ticketmaster Ticket Centres.

Q:Where can I find a Ticketmaster Ticket Centre?
A: For a listing of Ticketmaster Ticket Centres throughout Alberta click here.

Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: As a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. To exchange, call our subscriber services department at 866.540.7469.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call our subscriber services department at 866.540.7469 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and re-issue your tickets, which may then be picked up at the Will Call window one hour before your performance. For security purposes re-issued tickets will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes must be made in writing by the account holder. If you are relocating, please notify us in writing either by email, fax or by post. Broadway Across Canada can not be held responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact our subscriber services department within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other Season Ticket Holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade another Season Ticket Holder.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used for the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning Season Ticket Holders would be considered as new accounts and seated with the best available locations at that time.

Q:I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway Across America. What are my options if I don't want to see it again?
A: We try to offer a variety of shows, never knowing what will be offered the following season. We do apologize if there is a show in your season that you have already seen, although we are unable to offer you a refund on those tickets we may be able to help you through our Exchange or Discover Broadway programs. Please call your Season Ticket Hotline for further information.

Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with, we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Edmonton show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: I would like to purchase a large number of tickets for my company event or charitable function, How do I do that?
A: Contact our group sales department online or by phone at 800.889.8457.

Q: What is the minimum number of tickets to qualify for a group discount?
A: Twenty (20) is the minimum number of tickets for a group.

Q: How do I order group tickets?
A: We accept orders via fax, e-mail, mail, phone and online.

Q: What information do I need to furnish to order group tickets?
A: We need your group or organizations' name, contact person, mailing address and phone number for our contract. We also need the show name, show date and time, number of seats and locations.

Q: How do we pay for tickets?
A: Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a one third 1/3 deposit to hold your seats. Six (6) weeks before the show date, the final payment is due.

Q: Am I committed to the full number of seats on the contract?
A: You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20).

Q: Can I return tickets?
A: Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

Q: How do I receive my tickets?
A: We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment.

Q: How soon can I order tickets for my group?
A: We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other pertinent information?
A: At Broadway Across Canada we make every attempt to ensure that all pertinent information is available and at your figertips, however; if there is something we have overlooked please don't hesitate to give us a call at 866.540.SHOW (7469).

 

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