City FAQ

Q. How do I buy tickets and how much do they cost?
A: Single tickets go onsale approximately 6 weeks prior to the performance. To purchase single tickets click on "Get Tickets" from the Show Schedule page or charge by phone at 403.777.0000.

Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A:. As a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. Please remember that there are no refunds or exchanges on single ticket purchases.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call our customer service department at 866.532.7469 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. A replacement fee may be charged for ticket losses.


Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact our Customer Service department at 866.532.7469 and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the company. Seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other Season Ticket Holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade another Season Ticket Holder.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used for the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning Season Ticket Holders would be considered as new accounts and seated with the best available locations at that time.

Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with, we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q. I would like to purchase a large number of tickets for my company event or charitable function, How do I do that?
A. Contact our group sales department at 800.889.8457.

Q. What is the minimum number of tickets to qualify for a group discount?
A. Twenty (20) is the minimum number of tickets for a group.

Q. How do I order group tickets?
A. We accept orders via fax, e-mail, mail, phone and online.

Q. How do we pay for tickets?
A. Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a one third 1/3 deposit to hold your seats. Six (6) weeks before the show date, the final payment is due.

Q. Am I committed to the full number of seats on the contract?
A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20).

Q. Can I return tickets?
A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

Q. How do I receive my tickets?
A. We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment.

Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.

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