City FAQ
Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
Exchange by fax: 800-329-8587. Please tear your tickets in half and fax them along with your performance options.
Exchange by mail: Broadway Across
Premium season ticket holders have the added privilege of exchanging tickets by phone. Please refer to your season ticket booklet for more information.
Q: I’ve lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - Austin at 800.731.7469 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a “
Q: I’ve moved recently, how do I change my address?
A: You can now update your mailing address and other contact information online, by logging into Account Manager. Address changes in writing can only be made by the account holder. We are not responsible for items not forwarded by the post office.
Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America - Austin at 800.731.7469 and ask to speak to a representative within 48 hours of your missed performance, during the weekend, you can visit the box office at Bass Concert Hall. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.
Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If you are going to renew on line please select the “CHANGE MY SEATING” button underneath the payment portion of the on line renewal page, then answer the questions according to your needs.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.
Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.
Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties’ involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account.
Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanges only after your season ticket packets have been received. For further information please refer to your Season Handbook.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America -
Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.
Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: You can email our Group Sales Department by clicking here or call them at 877.275.3804 for groups of 20 or more.
Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across
A: Please visit the home page for links to all your questions. If you still can’t find the answer, submit your question by clicking here .