City FAQ
Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. There is no fee for your exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. Non-Season Ticket Holders who have purchased their tickets through Broadway Across America may exchange their tickets for another performance of the same production as well, but this service is subject to a per ticket exchange fee. Tickets purchased through Group Sales may not be exchanged. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are three ways that you can exchange your tickets; by mail, by fax, or in person at the Broadway Across America Cincinnati Office. Tickets must be exchanged by the close of business the day before your regular performance and by Friday at
Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America at 513.241.2345 [Monday through Friday
Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. Unfortunately we will not be able to honor unused tickets for a missed performance. Tickets must be exchanged by
Q: At what age can my children attend shows?
A: There is no age limit, but every person must have a ticket. While some of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.
Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder. If you are relocating, please logon and edit your account information online via MY BROADWAY ACCOUNT on the
Q: I would like to change my Season package seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or online during the renewal process only. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. All change requests are considered by order of the date received. We try to honor each request. However, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. If your request is not available you will retain your current seats.
Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: Yes, it is possible to give your seats to a friend. You just need to fill out the Add/Split form with your friend's complete information and send that along with the payment during the renewal process before the renewal deadline passes. This must be signed by the original Season Ticket Holder.
Q: If I change my mind, can I cancel the season subscription and receive a refund?
A: Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and sent to: Broadway Across America Cancellations,
Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not renewed by the deadline, seats will be released. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Q: I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 40 cities. We want you to enjoy a full season of Broadway. Please call the Season Ticket Holder Ticketing Service Hotline at 800.294.1816 [Monday through Friday
Q: I have already seen one of the shows in my season package what are my options if I don't want to see it again?
A: We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our exchange program. Please call 513.241.2345 for further information.
Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the season tickets are printed. Complete address and contact information on the parties' involved need to be included with this request. to the original Season Ticket Holder must mail or fax this written request to the Broadway Across America Office.
Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. Exchange information will be in your new Handbook which will come with your Season tickets.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person who may access information or order additional tickets with a season ticket holder account number must be the same person whose name is on the account. We are happy to provide additional tickets to any Broadway Across America show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.
Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.
Q: Do I have to pay for the entire season at once?
A: Another of the benefits of being a subscriber is that at renewal time, you can elect to pay for your subscription with three easy payments. Just get your renewal to us before the deadline and mark the Easy Payment Plan option of the renewal form. This payment plan is only available using a valid credit card with an expiration date which extends past the final payment date. If you are asking for a change to a higher priced night or location, please make the payment for the lower amount. If we are able to process your request the second and third payments will be higher. Please refer to your renewal form for pricing information.
Q: Where do I sent my completed renewal form and payment information?
A: Please mail or fax your renewal form and payment to:
Fax: 800.329.8587
Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Parties of 10 or more can be purchased through our group sales representative; please contact Group Sales at 513.369.4363 or online.
Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across
A: Please visit the home page for answers to all your questions. If you still can't find the answer, submit your question by clicking here or call the Cincinnati office at 513.241.2345 [Monday through Friday 9 am to 5 pm].