City FAQ

SINGLE TICKET BUYER INFORMATION

 

Why should I buy from the Official and Authorized Ticket sources?

Broadway Across America – Boston strongly urges all of our patrons to purchase their tickets through an Authorized Ticket Source which are Broadway Across America – Boston and Ticketmaster.  We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

 

I have lost my tickets.  What can I do?

If you cannot find your tickets and have purchased them through an Authorized Ticket Source (Broadway Across America – Boston or Ticketmaster) we have a record of your sales transaction and can accommodate you.  Please return to your point of purchase as soon as you as you discover you have misplaced your ticket(s).   We will confirm your seating and issue a “Location Pass”, which you will pick up at the Will Call window one hour before your performance.  For security purposes Location Passes will not be mailed.   Identification and payment verification will be needed when you pick up the tickets.

 

If tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

 

Can I exchange my single tickets?

No exchanges are made on single ticket purchases. 

 

My plans have changed.  Can I refund for my single ticket purchase?

Refunds are not given.

 

What do I do if a performance is cancelled? 

In rare instances, performances are cancelled.  Broadway Across America – Boston and Ticketmaster will inform patrons in this unlikely event via phone, email, or mail, and give patrons appropriate ticket return and refund information. 

 

What do I do if I can’t make a performance due to weather concerns?

We rarely cancel performances due to weather.  The only time this occurs is if the city or state has declared a weather emergency.  In that case refunds will be issued.  If the performance is going on as scheduled, refunds will not be given, and exchanges will only be made on a case by case basis, subject to ticket availability in future performances. 

 

MEMBER INFORMATION

What is a Member of Broadway Across America-Boston?

Members pay an annual fee of only $60 and receive a host of seating benefits.  Members do not purchase a package of shows, but rather purchase individual shows by the date of their choice.  Discounts up to 25% off for prime seating are offered to most productions.

 

How do I become a Member?

Call the Member Hotline at (866) 551-7469 Mon. to Fri. 10am to 5pm. 

 

Once you are a Member, you will receive regular email alerts and mail updates with exciting individual ticket offerings.

 

Do you hold prime seats for Members?

Member Seating is always reserved before seats go on sale to the general public.  Members are seated after Season Ticket Holders. 

 

Can I exchange my Member seats?

Member Seating is not exchangeable.