SEASON TICKET BUYER INFORMATION
SEASON TICKET HOLDER PRIVILEGES
- Up to a 25% Discount - Enjoy outstanding savings not available to individual ticket buyers.
- Premium Seat locations - Enjoy the same great seats for all Series shows.
- Special Customer Service - Simply call 1-866-523-7469.
- Priority purchases for Season Specials - Order Advance tickets to Special and other select events before the general public.
- 3 Easy Payments - Budget your Season Ticket expense with 3 convenient payments.
- FREE Exchange Privileges
- Lost Ticket Insurance
- Discount Advantage Advantage Card - Enjoy discounts at Boston's finest restaurants and more!
- Print Your Own Tickets - For the first time you can print your own tickets or continue to receive them by mail.
- Access to Broadway Across America's 43 City Network - Frequent travelers or multi-state residents enjoy exchange privileges in 43 cities.
PREMIERE SEASON TICKET HOLDERS ADDITIONAL BENEFITS
- Preferred Seating - The Best Seats in Boston's Opera House and The Colonial Theatre.
- Beverage Coupons - Enjoy Complimentary soft drinks or bottled water.
- Complimentary Coat Check
- Invitation to Exclusive Season Announcement Event
- Names listed in Playbill
BUY SEASON SPECIALS OR EXTRA TICKETS TO SERIES SHOWS
Season Specials are not included in a regular season package, but 2009/2010 Season Ticket Holders may order tickets before the general public. Season Ticket buyers may also buy additional single tickets to any Series show. (limit 8 tickets per name, billing address or credit card. Orders that exceed this limit will be cancelled without notice including multiple orders with the4 same name, billing address or credit card.)
What if I need to exchange my tickets to another performance?
Season Ticket Buyers have exchange privileges as one of their benefits. If you need to exchange your tickets, we recommend that you do so as soon as possible.
Exchange Guidelines
Your Season Tickets can be exchanged for FREE for another performance of the SAME SHOW ONLY.
All exchange requests must be receive no later than 3 business days prior to the performance you cannot attend.
Only Season Ticket ordered through Broadway Across America –
Tickets will be mailed except under the following circumstances – any exchanges made 10 days or less prior to your new performance date will be held for pick-up at the Box Office window (Photo ID required for pick-up)
If you exchange into a more expensive performance or seating category, you will pay the upgrade in cost. If you exchange into a less expensive performance or seating category, no upcharge will apply, and no refund will be issued.
Exchange by Mail:
Broadway Across
ATTN: Ticket Exchanges
Please mail the tickets back along with your seating and performance change requests.
Exchange by Phone:
Call
Exchange by Fax:
Fax to
Exchange in person:
Visit The Colonial Theatre Mon. to Sat.
How do I purchase additional tickets to Season Shows and Specials?
Season Ticket buyers can purchase advance tickets to Season Shows and specials online at BroadwayAcrossAmerica.com/Boston and by phone at
Where do I go to get a list of Advantage Card discounts available to Season Ticket Holders for restaurants, parking and other perks?
Visit BroadwayAcrossAmericaBoston.com/AdvantageCardBenefits.htm for a complete list.
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production up 72 hours prior to the original performance. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
Exchange by Mail:
You will need to complete the exchange form and mail the form along with the tickets to Broadway Across America - Boston, PO Box 22790, Houston, TX 77227-2790. Please allow 4 business days for your tickets to be received and 4 business days thereafter for the new tickets to be received. If time does not permit, tickets will be held at the box office and you will be notified by mail.
Exchange by Fax:
You will need to complete the exchange form and cut each ticket diagonally, photocopy the tickets and fax to 800.535.2929. Please allow 4 business days for your exchange to be processed. You will then be notified of your new performance date and time. The new tickets WILL NOT be mailed, they will be held under your name at the Box Office.
Exchange By Phone: Call 866.523.7469, M-F 10am - 5pm.
General Exchange Guidelines:
Any tickets NOT ordered from Broadway Across America - Boston cannot be exchanged.
Seating is subject to availability.
Note: If the performance for which you have tickets is in the final week of a show, your exchange options may become limited.
Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - Boston at 866.523.7469 (M-F, 10am-5pm) as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.
Q: I've moved recently, how do I change my address?
A:Please call 866.523.7469 or submit change of address information in writing to Broadway Across America - Boston, PO Box 22790, Houston, TX 77227-2790.
Q: I would like to change my seating. What do I need to do?
A:Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice to request your specific changes. If faxing, please be sure to fax both sides of the form. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled we can't guarantee your old locations will be available to you any longer.
Q:What happens if my tickets go unused?
A:We are unable to provide exchanges, refunds or credits on any tickets which go unused for the date and time printed.
Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance.
Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Q:I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to Broadway Across America - Boston, PO Box 22790, Houston, TX 77227-2790.
Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Yes, Call 866.523.7469. Exchanges prior to the printing of your tickets is particularly easy and there is no exchange fee.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America - Boston show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account.
Q: When will I receive my Season Tickets?
A: Six weeks before the first show of the Season, we’ll send you all your tickets and your handbook. This handbook serves as your information guide to all Season ticket benefits and procedures.
Q: I am not able to pay my account in full at the time of renewal but do not want to lose my subscription. Can you help me?
Broadway Across America - Boston offers a payment plan for renewing subscribers.
Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
Broadway Across America - Boston has a Group Sales department that is ready to help in accommodating groups of 20 or more. Please call 617.482.8616 for prices and availability.
Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by Broadway Across America - Boston?
A: Please visit the home page for answers to all your questions. If you still can't find the answer, submit your question by clicking here .