City FAQ
Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets? Q: One of my shows has been replaced with a different show. Can I get a refund for my tickets to that show? Q: I would like to change my seating. What do I need to do?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.
Premium Season Ticket holders may also exchange their tickets by phone. Please call the Ticket Office at least 24 hours in advance of your scheduled performance at 920.730.3760.
For Season Ticket Holders who are not Premium subscribers, there are two ways to make an exchange:
1) By mail: Please enclose your tickets with a note indicating which performance you wish to attend and a check payable to:
M&I Bank Broadway Across America - Fox Cities if exchanging into a higher priced performance.
Mail to:
M&I Bank Broadway Across America - Fox Cities
P.O. Box 203766
Houston, TX 77216-3766
Please note, your tickets must be received at least two weeks in advance of your scheduled performance in order for us to process your exchange.
2) In person: Visit the Fox Cities Performing Arts Center ticket office at least 24 hours in advance of your performance with your tickets in hand.
Exchanges cannot be processed over the phone. There is no fee for your exchanges in any given production, however, when exchanging from a lower to a higher priced performance, the price difference must be collected when processing the exchange (please call M&I Bank Broadway Across America - Fox Cities at 800.216.7469 to confirm any price difference). Unfortunately, we are unable to offer refund the difference if you exchange into a lesser-priced performance.
Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season campaign. Tickets can be exchanged only after your season ticket packages have been received. For further information please refer to your Season Ticket Package.
Q: I am unable to attend any performance of a particular show. What can I do?
A: We understand that there may be times when you are unable to attend during the run of a show. If this is the case please contact our office at 800.216.7469 so we can discuss alternative options. Unfortunately, we are unable to offer refunds.
Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call the Fox Cities Performing Arts Center Ticket Office as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass," which is available for pick up at the Will Call window one hour before your performance. For security purposes Location Passes cannot be mailed or issued before day of show.
Q: I've moved recently. How do I change my address?
A: Address changes can only be made in writing by the account holder. Mail to:
M&I Bank Broadway Across America - Fox Cities
P.O. Box 203766
Houston, TX 77216-3766
We are not responsible for items not forwarded by the post office.
Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact the Fox Cities Performing Arts Center Ticket Office within 24 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the show, for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds can be offered for missed performances.
Q: The dates of one of the shows in my season have changed. Can I get a refund for my tickets to that show?
A: One of the most challenging aspects of putting together a Broadway production’s national tour is routing a show from city to city. Most of the time things map out nicely, but occasionally a show has to make routing changes that cause the originally scheduled dates to change. If you are unable to make your scheduled performance during the new dates, there are several options available to you:
1. Exchange your tickets for another performance of that show during its new dates.
2. Tickets make a great gift! Consider giving them to a friend or relative.
3.Exchange your tickets so that you can see the same or different show in another city. Because of a network of caring people, supported by a technical system that links all of our cities together, we are able to provide you with the best care and service in the Broadway entertainment industry. Our customer service representatives can check on when and where the show you want to see is playing. Based on availability, they will get you the very best seats available at the time you call. Call our Special Services department at 1.877.783.4847.
Unfortunately, unless you have received in writing from M&I Bank Broadway Across America –Fox Cities stating we are offering refunds due to the show changing dates, we will not be able to offer you a refund for your tickets. Please note, prices, shows, artists, dates and times are subject to change without notice.
A: M&I Bank Broadway Across America – Fox Cities is proud to be part of a progressive market that hosts the most popular shows currently touring. Unfortunately, one of the risks we face when pursuing the newest shows is the possibility that they will not be ready to go on tour in time to meet our dates. If you aren’t interested in the replacement show, there are two options available to you:
1. Tickets make a great gift! Consider giving them to a friend or relative.
2.Exchange your tickets so that you can see the same or different show in another city. Because of a network of caring people, supported by a technical system that links all of our cities together, we are able to provide you with the best care and service in the Broadway entertainment industry. Our customer service representatives can check on when and where the show you want to see is playing. Based on availability, they will get you the very best seats available at the time you call. Call our Special Services department at 1.877.783.4847.
Unfortunately, unless you have received in writing from M&I Bank Broadway Across America –Fox Cities stating we are offering refunds due to the show changing dates, we will not be able to offer you a refund for your tickets. Please note, prices, shows, artists, dates and times are subject to change without notice.
A: Changes to your account can only be requested by mail, fax, or on line renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. The more flexible you are, the better the chance we can fulfill your request. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades only become available when other season ticket holders choose not to renew or change the day they attend. We process all upgrade/change requests on a date-received basis beginning with current Premium Season Ticket Holders. Once an upgrade request is fulfilled, it is impossible to get back your old locations.
Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a Season Ticket Holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used to upgrade another Season Ticket Holder.
Q: I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your Series Hotline number at 800.216.7469 and ask about our Broadway Across America program to see if your secondary home city qualifies.
Q: I have already seen one of the shows in my season. What are my options if I don't want to see it again?
A: We apologize if there is a show in your season that you have already seen; however, we are unable to offer you a refund on those tickets. We may be able to help through our Exchange or Discover Broadway programs. Please call 800.216.7469 for further information.
Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How can I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to M&I Bank Broadway Across America - Fox Cities.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any M&I Bank Broadway Across America - Fox Cities show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.
Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.
Q: How can I reserve a group of 15 or more?
A: Groups of fifteen or more can purchase tickets at a discount for most performances. Please call 920.730.3786 for more information or to place your reservation.
Q: What is the difference between a Premium Seating Holder and a Season Ticket Holder?
A: A Premium Seat Holder receives all of the same benefits as a Season Ticket Holder but as a Premium Seat Holder you also receive the following benefits: - Preferred Orchestra or front of Dress Circle seating. - Priority upgrades during the renewal process. - Invitation to Private Reception.
Q: At what age can my children attend shows?
A: There is no age limit, but every person must have a ticket. While most of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children. Please call M&I Bank Broadway Across America - Fox Cities at 800.216.7469 for show descriptions.
Q: Where do I go to get general information, such as, directions to the theater, ticket office hours, and other services offered by the M&I Bank Broadway Across America - Fox Cities?
A: Please visit the home page for links to all your questions. If you still can't find the information you are looking for please feel contact us at 800.216.7469 or submit your question by clicking here You may also visit the Fox Cities Performing Arts Center's webpage at www.foxcitiespac.com for further information.