City FAQ

Q. How do I buy tickets and how much do they cost?
A: Single tickets may be purchased by clicking the buy tickets logo from the Show Schedule page or by calling 604.280.4444. Single tickets are also available at all Canadian Ticketmaster Ticket Centres.

Q. What is the minimum number of tickets to qualify for a group discount?
A. Twenty (20) is the minimum number of tickets for a group.

Q. How do I order group tickets?
A. We accept orders via fax, e-mail, mail, phone and online.

Q. How do we pay for group tickets?
A. Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a one third 1/3 deposit to hold your seats. Six (6) weeks before the show date, the final payment is due.

Q. Am I committed to the full number of seats on the contract?
A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20).

Q. Can I return tickets?
A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

Q. How do I receive my tickets?
A. We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment.

Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.

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