City FAQ
GENERAL
Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call the ASU Gammage Box Office at 480.965.3434 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue replacement tickets that will be held at the Will Call window one hour before your performance. For security purposes, replacement passes will not be mailed.
Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Groups of 15 or more can be purchased through Group Services at 480.965.6678 or groups@asugammage.com
Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the Broadway Across America-Arizona?
A: Please visit the Broadway Across America home page or the ASU Gammage website for answers to your questions. If you still are unable to find the answer, submit your question by clicking here .
SEASON TICKET HOLDERS
Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: Season Ticket Holders are able to exchange to a different date/time of the same show for a $3 per ticket exchange fee.
There are three ways that you can exchange your tickets:
1) MAIL your tickets and exchange request form to:
Broadway Across
ASU Gammage Box Office
2) FAX your tickets torn in half and exchange request form to 480-965-3583.
3) IN PERSON bring your tickets to ASU Gammage Box Office.
Exchanges must be done at least 24 hours in advance of your performance. If you have a Sunday performance, your exchange must be done by the close of business Friday. When exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. No tickets will be held for exchanges. Please call 480.965.3434 for more information.
Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. Please email boxoffice@asugammage.com or mail to ASU Gammage Box Office your new information.
Q: I would like to change my season ticket location. What do I need to do?
A: Any change requests must be submitted in writing during the season ticket renewal period. Please refer to the instructions on the back of your renewal form for more information.
Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: No. Accounts are non-transferable.
Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately, we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Q: I have already seen one of the shows in my season what are my options if I don't want to see it again?
A: We do apologize if there is a show in your season that you have already seen. Unfortunately, refunds are not available on a single show basis.
Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done online. It will need to be mailed to Broadway Across America -
Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please call 480.965.3434.
Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across America -
Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.