City FAQ

Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are two ways that you can exchange your tickets; by mail, at least two weeks prior to your performance, or in person at the Majestic Theatre Box Office, at least 48 hours in advance of your performance. Premium season ticket holders also have the added privilege of exchanging tickets by fax at least 48 hours in advance of their performances. We are sorry, but exchanges cannot be processed over the phone. You may mail your tickets to:

Broadway Across America- San Antonio
PO Box 22790
Houston, TX 77227-2790

There is no fee for your first exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will collected when processing the exchange.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Broadway Across America - San Antonio at 800.215.7469 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue replacement tickets that will be held  at the Will Call window one hour before your performance. For security purposes, duplicate passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are relocating, please send correspondence to us by mail at the address above, fax at 800.329.8587, or email at SanAntonioService@BroadwayAcrossAmerica.com and include current information as well as new account information. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway Across America - San Antonio at 800.215.7469 and ask to speak to a representative within 48 hours of your missed performance. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Accommodations can only be made for the same performance, based on availability. No refunds will be offered for missed performances.

Q: I would like to change my season ticket seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. The more flexible you are, the better the chance we can fulfill your request. If renewing online please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to all season ticket holders requesting changes, we follow a two-step process. All requests are filed by date received then they are reviewed by rows, beginning with the first row. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are, the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade season ticket holders who have requested changes.

Q: I can no longer attend the series and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used during the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have two residences and will not be in town for the beginning or end of the season, what are my options?
A: Broadway Across America is now available in over 45 cities. We want you to enjoy a full season of Broadway. Please call your Series Hotline at 800.215.7469 and ask about our Broadway Across America Exchange program to see if your secondary home city qualifies.

Q: I have already seen one of the shows in my season because I purchased tickets to see that production at another venue that was part of Broadway in San Antonio. What are my options if I don't want to see it again?
A:  We apologize if there is a show in your season that you have already seen and we are unable to offer you a refund on those tickets. However, you may use those tickets for intercity exchange through Discover Broadway programs. Please call 800.215.7469 for further information.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments, this renewal cannot be done on line. It will need to be mailed to Broadway in San Antonio office.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged only after your season ticket packets have been received. For further information please refer to your Season Handbook.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Series show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at Will Call.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: You may purchase group tickets online or contact our groups sales manager Sherrie Villani at 210.226.5967.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours, and other services offered by the Broadway in San Antonio?
A: Please visit the Broadway Across America home page  or visit the Majestic Theatre's website for directions, box office hours, and other information for answers to all your questions. If you still are unable to find the answer to your question, submit your question by clicking here .