City FAQ

Q: How do I buy tickets and how much do they cost?
Show tickets go on sale to the general public approximately 6 weeks prior to performance dates. Click on "Get Tickets" from the Show Schedule page or visit Ticketmaster.ca for ticket prices or to purchase tickets to individual shows, Tickets may be purchased in person at the NAC Box Office located at 53 Elgin Street, Ottawa.

Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A:. As a Season Ticket Holder, you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed.

Ticket exchange privileges: You may exchange your tickets by fax 613.947.7112 (photocopy your tickets and include your credit card number), by mail or in person at the NAC Box Office, up until 21:00 on the business day before the performance. Exchanges are subject to a $3.00 service charge per ticket.

If you are exchanging for a performance for which the tickets are more expensive, you must pay the difference; if less expensive, you will be reimbursed the difference with an exchange voucher. Exchange vouchers must be redeemed within one year of the date of issue at the NAC Box Office, and are valid for performance tickets.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Simply call the NAC Box Office, 613.947.7000, ext.280 to obtain an entry pass, which will be held for you at the Box Office. If you realize that you no longer have your ticket only when you arrive for the performance, go directly to the Box Office to obtain your pass. In both cases, you will be asked to show proof of identity. An entry pass is subject to a service charge of $5.

Q: I've moved recently, how do I change my address?
A: Address changes must be made in writing by the account holder. We ask that you please mail or fax to NAC Box Office, P.O Box 1534, Stn B, Ottawa, Ontario K1P 5W1, fax 613.947.7112. Unfortunately we can not be held responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. Unfortunately we are unable to offer refunds or exchanges for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax, or on line renewal. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting. If renewing on line please click "continue with online renewal" and there will be a series of questions that pertain to changing your seat/performance. Please check the necessary items according to your needs.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other Season Ticket Holders choose not to renew or change the day they attend. In fairness to everyone we follow a two-step process. All requests are filed by date received. We try to honor each request, however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibilities to fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade another Season Ticket Holder.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties involved needs to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. It will need to be mailed to the NAC Box Office, P.O Box 1534, Stn B, Ottawa, Ontario K1P 5W1.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway Across Canada presentation for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account one to two weeks after the renewal period.
 

 

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