City FAQ

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance, unless you request for us to hold them at the Box Office.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call PNC Broadway Across America - Pittsburgh at 412.456.6666 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a new ticket, which you will pick up at the Box Office one hour before your performance. A $1.50 handling charge is issued for each reprinted ticket. For security purposes reprinted tickets will not be mailed.

Q: I've moved recently. How do I change my address?
A: The account holder should make address changes in writing. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We understand that emergencies happen, but all changes must be made 48 hours prior to showtime. All sales are final, no refunds.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail or fax. If you are mailing or faxing your renewal, please fill out the reverse side of your invoice indicating the changes you are requesting.

Q: I would like to upgrade my seating. What do I need to do?
A: In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone we follow this process: All requests are filed by date received, then reviewed for best placement. We try to honor each request; however, it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexibility you give us, the better the possibility to fulfill your request. Once an upgrade request is confirmed with the account holder, it is not possible to get back your old seat locations, since they are used to upgrade another season ticket holder.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we only accept account transfers in writing during the renewal period. We would be glad to set up a new account for your friend(s) in the best seating available for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated in the best locations available at that time.

Q:I have already seen one of the shows in my season because I purchased tickets to see that production at another theater that was part of Broadway Across America. What are my options if I don't want to see it again?
A: PNC Broadway Across America - Pittsburgh makes every effort to present the best Broadway has to offer. These performances tour throughout the United States. Unfortunately, we are not able to issue a refund for shows you have already seen.

Q:I have been sharing my season tickets with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide you the opportunity to purchase additional tickets to any PNC Broadway Across America- Pittsburgh show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account.

Q: I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?
A: Groups of 20 people or more may order tickets online or by calling 412.471.6930.

Q: Where do I go to get general information, such as, directions to the theater, box office hours, and other services offered by PNC Broadway Across America - Pittsburgh?
A: Please visit the home page for links to all your questions. If you still can't find what you are looking for, submit your question by clicking here .