City FAQ
Q. How do I buy tickets and how much do they cost?A: Tickets go on sale to new subscribers approximately 6 weeks in advance of the production. Click on "Get Tickets" from the Show Schedule page or call 905.527.7666 for ticket prices or to purchase show tickets.
Q: I cannot attend one of my performances due to a conflict. How do I exchange my tickets?
A: Unfortunately sue to the nature of live theatre, we must insist that all single ticket sales are considered final. We are not able to offer exchanges, refunds or cancellations.
Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Ticketmaster Customer Service as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed.
Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times, and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact The Hamilton Ticketmaster office and ask to speak to a representative within 48 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the show's producers. If possible, seating will be for select performances and based upon availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. No refunds will be offered for missed performances.
Q. I would like to purchase a large number of tickets for my company event or charitable function, How do I do that?
A. Contact our group sales department online or by phone, Monday - Friday 10am - 5pm at 905.546.4095.
Q. What is the minimum number of tickets to qualify for a group discount?
A. Twenty (20) is the minimum number of tickets for a group.
Q. How do I order group tickets?
A. We accept orders via fax, e-mail, mail, phone and online.
Q. How do we pay for tickets?
A. Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a one third 1/3 deposit to hold your seats. Six (6) weeks before the show date, the final payment is due.
Q. Am I committed to the full number of seats on the contract?
A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20).
Q. Can I return tickets?
A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.
Q. How do I receive my tickets?
A. We mail out tickets via priority mail to the address supplied for the contract, once we receive the final payment.
Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.
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