3) Stop by the Portland Opera Box Office, located at 211 SE Caruthers St., during regular box office hours Mon. - Fri. 9am-5pm.

If you have a Sunday performance, your exchange must be done by the close of business Friday. For further instructions please check your subscriber handbook mailed with your season tickets or call 503.241.1802. When exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.

Q: Can I purchase additional tickets or do exchanges when I come to Keller Auditorium for a performance?
A: The Keller Auditorium Box Office is not able to handle exchange requests at any time (see above for exchange information).  Additional tickets to future shows may be purchased up to 1 hour before the performance time. In order to effectively get the audience into the theatre for a show, the box office can not process any exchanges or advance sales one hour prior to a performance.

Q: I've lost my ticket to one of my scheduled performances. What can I do?
A: Please call Fred Meyer Broadway Across America Portland at 503.241.1802 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass," which you may pick up at the Will Call window beginning one hour before your performance. For security purposes, Location Passes will not be mailed.

Q: I've moved recently, how do I change my address?
A: Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Subscriber account number, your old and new address and telephone change (if applicable) and mail it to Fred Meyer Broadway Across America Portland, 211 SE Caruthers St, Portland, OR, 97214. We are not responsible for items not forwarded by the post office.

Q: Due to an emergency, I missed my scheduled performance. What are my options?
A: We do understand that occasionally a serious illness, inclement weather, or some other problem may have kept you from attending your scheduled performance. However, tickets are sold for specific dates, performance times and seat locations. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Fred Meyer Broadway Across America Portland within 24 hours of your missed performance. As a courtesy, we will attempt to relocate you into another performance pending approval of the Broadway touring company, for select performances, based on availability. Comparable seating to the original tickets is not guaranteed. Please keep in mind that you can only be relocated into another performance as long as the show is in town. Relocation is not guaranteed. No refunds will be offered for missed performances.

Q: I would like to change my seating. What do I need to do?
A: Changes to your account can be requested by mail, fax or online renewal. If you are mailing or faxing your renewal, please fill out your invoice to request your specific changes.

In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filled by date received. We try to honor each request, however it is difficult to predict the availability of locations until after the renewal deadline. The more flexible you are the better the chance that we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone else.

Q: I can no longer attend the series, and would like to give my account to a friend. Is that possible?
A: The most important benefit of being a season ticket holder is your same seat privilege. In fairness to other renewing season ticket holders we do not accept account transfers. We are glad to set up a new account for your friend(s) in the best available seating for that performance. Please keep in mind that cancelled accounts are used in the upgrade process.

Q: I am unable to attend this year, but would like to retain my seats for the following year. What can I do?
A: Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline, seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.

Q: I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?
A: Splitting season accounts can be done if the current account holder makes this request in writing to the Fred Meyer Broadway Across America Portland office before the renewal deadline. Complete address information for the parties involved needs to be included with their payment in full. Once new accounts have been created, only the new account holder can access his/her account.

Q: Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?
A: Although you may now know the show you have a conflict with we are unable to exchange shows during the season renewal campaign. Tickets can be exchanged during anytime after the Season Ticket Holder On Sale Date.

Q: Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?
A: For security purposes, only the person whose name is on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Fred Meyer Broadway in Portland show for your family and friends, but the request must come from the account holder. All tickets ordered will be mailed to the address on the account. No exceptions.

Q: When will I receive my Season Tickets?
A: Season tickets will be mailed to the address listed on your account four to six weeks prior to your first scheduled performance.

Q. I would like to purchase a large number of tickets for my company event or charitable function. How do I do that?
A. For groups of 20 or more click here or call 503.321.5251 Mon. - Fri. 9am - 5pm.

Q. How do we pay for Group tickets?
A. Once we receive your order, we place seats on hold for your group and issue the group leader/contact person a contract. The group leader/contact person signs the contract and returns it to our office with a 25% deposit within 10 days, to hold your seats. Six (6) weeks before the show date, the final payment is due.

Q. Am I committed to the full number of seats on the group contract?
A. You can adjust your ticket number either up or down before the final payment is due as long as you don't drop below the minimum of twenty (20).

Q. Can I return group tickets?
A. Once we receive your final payment and send you your tickets, there are NO REFUNDS or exchanges.

Q. How soon can I order tickets for my group?
A. We take orders as soon as our season is announced, up to one year in advance. Orders are filled on a first come first served basis.

Q: Where do I go to get general information, such as, directions to the theatre, box office hours and other services offered by Fred Meyer Broadway Across America Portland?
A: Please visit the city homepage or www.portlandopera.org for links to all your questions. If you still can't find the answer, submit your question by clicking here .