Standard Ticket Terms & Conditions

as of October 2023

  1. Tickets are personal licenses revocable at the sole discretion of BAA (subject to any applicable law to the contrary), with or without cause, including without limitation, for improper conduct by any person or company in whose name the Broadway Across America (“BAA”) account is held (“Account Holder”) (including guests of other holders of any Tickets), non-usage or otherwise, as determined by BAA in its sole discretion.
  2. Upon receipt of tickets (“Tickets”), risk of loss or theft of Tickets shall pass to the Account Holder. The theater in which performances are presented shall not be obligated to admit Account Holder to events unless applicable Tickets are presented at such time.
  3. Ticket Limits. The current Ticket purchase limit per is eight (8) tickets per household per show unless otherwise advertised or posted.
  4. Ticket Delivery Delay: BAA, Producer, Presenter or Theater, each in their sole discretion, may intentionally delay delivery of Tickets or barcodes for mobile or electronic Tickets. Physical Tickets subject to a delivery delay will not be shipped, and mobile or electronic Ticket barcodes will not be available until the delivery delay has been removed. You may find out if your Tickets are subject to a delivery delay by checking your purchase confirmation email, your BAA account, or by contacting the point of purchase.
  5. Should BAA or the show’s producer (“Producer”) or presenter (“Presenter”) or performance venue (“Theater”) cancel, without replacing, any scheduled event, a pro-rated refund of the face amount on the Ticket may be provided. Tickets are otherwise not refundable, except at BAA’s sole discretion.
  6. Subject to applicable law and rules of the Theater, smoking, vaping, using cell phones during the performance, disorderly conduct in the Theater, and any recording or photographing of the performance is strictly prohibited. Food and beverage, weapons, illegal drugs and other contraband are not permitted inside the Theater premises. Exceptions will be made for certain types of items for those with disabilities, medical requirements and/or special needs. BAA encourages guests with specific/special dietary needs due to disabilities, medical conditions or special needs to contact the Theater prior to attending an event to arrange for reasonable accommodations. Ticket holder consents to a reasonable search for prohibited items. Violators of this provision may be required to leave the Theater without any refund, and may be subject to revocation of their Account Holder status and Tickets. Ticket holders arriving after a show performance begins are subject to the Producer’s, Presenter’s and Theater’s late seating policies, and seating may be delayed and is at the discretion of management. No refunds for late arrivals.
  7. Some shows may contain profanity and/or explicit content intended for mature audiences. While BAA and the show Producer or Presenter may issue a disclaimer, Account Holders are responsible for determining whether show content is appropriate for them and their guests (by reading reviews, summaries, etc.). No refunds will be granted due to profanity and/or explicit content.
  8. While BAA, the Theater and each show’s Producer and Presenter are committed to bringing quality touring Broadway productions to your city, they shall not be responsible for sound quality issues or other technical difficulties possible in live theater, fire alarms, or similar force majeure events not within their reasonable control.
  9. Allocation of seats is made from, and is subject to, available seat locations as determined by BAA, in its sole discretion. Seating may be subject to relocation for a particular performance if required by reason of production requirements, limited or obstructed views or other reasons. In such cases, Account Holder will be contacted to be relocated to the best available seating. No refunds will be given if a location needs to be relocated and comparable seats are available.
  10. The holder of a Ticket to a performance assumes all risks and danger of personal injury or property damage arising from or related to the event. The holder agrees The John Gore Organization Inc., John Gore Theatrical Group, Inc., the Theater, the show Presenter, the show Producers, their affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents are expressly released by the holder from such claims.
  11. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to Tickets. Without limiting the foregoing, you will not contact BAA or the Theater to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of the Theater, show, Presenter or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase Tickets. Should you do so, your Tickets may be canceled, and BAA may, in its sole discretion, refuse to honor pending and future Ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future Ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision. Returned or dishonored checks may be subject to a processing charge.
  12. BAA, the Presenter or the Theater may use your e-mail address, street address and/or telephone number to contact you about your Tickets and to provide you with information and special offers we think you will find to be valuable and important information regarding your ticketed performances. BAA and its associated business units will not use, sell or rent your personal e-mail address, street address and/or telephone number information to any third party, except as permitted by applicable law or applicable website privacy policies. As an Account Holder, you agree to the use of your phone number when needed to update you regarding your ticketed performance (by either a real person or automated feature). If you wish to opt out of receiving such calls, please call us or send a written request to special.services@service.broadwayacrossamerica.com. In addition, if you sign up for our Mobile Alerts program, you may receive SMS or MMS text message alerts regarding offers and promotions from BAA, as well as alerts relating to a your transactions or account. The terms of the Mobile Alerts program, including opt-out procedures, are posted at https://wwww.broadwayacrossamerica.com/mobile-terms.

Fee Disclosures

  1. The actual Tickets you receive reflect the face value of the Ticket and any facility fees. Any applicable processing fees, mailing fees, service charges and/or applicable taxes may not be broken out on the Tickets, which means the prices on the Tickets may not add up to the total paid on your payment confirmation.

Additional Terms & Conditions

  1. Health Protocols:
    1. An inherent risk of exposure to COVID-19 and its variants (“COVID-19”) exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Ticketholders assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the Performance, however caused or contracted, and voluntarily waive all claims and potential claims against, any Show organizers, The John Gore Organization, Inc., John Gore Theatrical Group, Inc., the Theater, the Presenter, the Show, the Producers, any Show organizers, their respective owners, affiliates, subsidiaries, sponsors, ticket service providers, successors and assigns and their respective officers, employees, contractors and agents.
    2. COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required: masks, proof of COVID-19 vaccination, proof of negative COVID-19 test results, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. BAA reserves the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the Performance. Anyone who does not comply with any COVID-19 related health protocol may be required to leave the Theater, and their Ticket will not be refunded. Guests with accessibility questions, or who require additional assistance related to the Theater’s COVID-19 policies may email the email address or call the phone number provided on the brochure, website, or in Materials otherwise provided to you by BAA and the venue. Performances are planned at full capacity, subject to applicable law and governmental approval.
  2. In planning a performance, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, shows, dates, schedules, venues and artists are subject to change without notice. All sales are final. No refunds, except as expressly stated herein.
  3. 14. All Tickets are subject to these Standard Ticket Terms and Conditions and to other terms and conditions contained in materials otherwise advertised, posted or provided to you via courier, USPS or electronic mail (“Materials”). We do not support the reselling of tickets in excess of the face value through any means other than through authorized reselling programs of BAA. Doing so will constitute a breach of these Standard Ticket Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their Account Holder status and Tickets. Theater, BAA, Presenter and show Producers are not responsible for counterfeit tickets that Account Holders or others may purchase from unauthorized third parties reselling Tickets (e.g., if a lost ticket voucher is issued to replace a lost Ticket, the Ticket may be voided and will not be honored).
  4. BAA, the show Producer, the show Presenter and the Theater, at their sole discretion, shall be entitled to implement a Ticket purchase limit per person or Account Holder, per credit card or otherwise (and either per performance or for the entire show engagement). In the event that an Account Holder purchases more than the specified limit, then BAA, the Producer, the Presenter and/or the Theater, each in its sole discretion, reserves the right (with or without notice) to revoke tickets and issue refunds for inadvertent or other sales in excess of the designated limit.
  5. Children under the age of six are encouraged to attend only family friendly theater events. Everyone entering the Theater must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. All sales final, no refunds.
  6. Accessible Seating Tickets: BAA strives to make it easy to purchase accessible seating Tickets for all productions. To purchase, visit us online or call a representative at the telephone number listed on our marketing Materials or elsewhere and we will be happy to assist. Accessible seating areas are solely for people with disabilities and their companions.
  7. These Standard Ticket Terms and Conditions provide that all disputes, claims or controversies arising from or related to your Tickets, or between you and BAA, the Presenter, the Producer or the Theater regarding such matters, shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless the parties agree otherwise, any mediation and/or arbitration shall take place in the State of New York, County of New York, and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”). Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights arising by reason of your Ticket purchase (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your Ticket(s).
  8. In the event of any inconsistency between these Standard Ticket Terms and Conditions and any terms and conditions on other Materials, or any local BAA, Presenter or Theater website for the applicable BAA market, then the other Materials or local website provisions shall govern. No course of dealing, failure or delay by BAA, the Producer, the Presenter or the Theater in exercising any right or remedy or enforcing any provision under these Standard Ticket Terms and Conditions or any other applicable terms and conditions (collectively, “Applicable Terms and Conditions”) will operate as a waiver of any such (or any other) right, remedy or provision, and no waiver of a breach of any provision of the Applicable Terms and Conditions will be considered or constitute a waiver of any succeeding breach of the same or any other provision or a waiver of the provision itself.
  9. These Standard Ticket Terms and Conditions are subject to applicable law. If any provision (or portion thereof) contained herein is found by any arbitrator or court of competent jurisdiction to be invalid, illegal or unenforceable, that provision (in whole or in part) shall, to the extent required, be deemed not to form part of these Standard Ticket Terms and Conditions, and the validity, legality and enforceability of the other provisions of these Standard Ticket Terms and Conditions shall not be affected or impaired thereby. If any such provision (or portion thereof) is held invalid or unenforceable with respect to particular circumstances, it shall remain in full force and effect in all other circumstances.

Standard Season Subscription Terms & Conditions

as of October 2023

  1. Overview. Broadway Across America (“BAA”) presents live Broadway touring production shows (each a “Show”, together “Shows”) as part of a series in cities across the United States (each a “Local Broadway Series”). As a subscriber (“You” or “Subscriber”) to a season subscription (“Subscription”) of a Local Broadway Series, You will receive, upon making certain payments, a revocable personal license that will allow You whose name is on the Subscription account (“BAA Account”) to purchase up to a certain number of tickets (“each a “Ticket,” together, “Tickets”) and other benefits (together, “Subscription Package”) for an offering of Shows (“Show Offering”) for a specified season (“Season”). Tickets and Subscriptions are revocable personal licenses that will admit you and/or your guest(s) (“Ticket holders”) to live theatrical performances (each a “Performance”, together, “Performances”) of a Show at the venue in which the Performance is presented (the “Theater”) on specified dates and times. Revocation of Subscriptions and Tickets are made at the sole discretion of BAA (subject to applicable law), with or without cause and with or without notice, including without limitation, for improper or abusive conduct by any Ticket holders at the Theater or with BAA, the Producer, the Presenter, or the Theater staff, or otherwise.Upon a revocation, BAA shall refund that portion of the Subscription price as related to unused Tickets returned to the Box Office or revoked by BAA for Performances that have not yet been presented, provided all such Tickets for future Performances as of the effective date of the revocation are returned at least two business days prior to the first such Performance or such later Performance as may be designated by BAA in its sole discretion.
  2. Terms. Your Subscription and Tickets are subject to these Broadway Across America Standard Season Subscription Terms and Conditions (“Subscription Terms and Conditions”) and the terms and conditions for each Local Broadway Series that are posted on the dedicated city’s web page accessible from www.broadwayacrossamerica.com (and any third-party websites of the Theater or Presenter linked to such web page) (“Local Website”) for the Local Broadway Series corresponding to your Subscription, the subscription brochure (“Brochure”), subscription invoice (“Invoice”), in your online BAA account and in materials and communications sent to You via any format(such materials and communications together, with Local Website, Brochure, Invoice and online BAA account,“Local Terms”). If there is a discrepancy between the Subscription Terms and Conditions and the Local Terms, the Local Terms govern.The Subscription Terms and Conditions and Local Terms are subject to change without notice, from time to time, in BAA’s sole discretion. Any such modification will be effective immediately upon public posting.
  3. Subscription.

a. Renewals. While BAA anticipates that Subscribers will have the opportunity to renew their Subscription for an upcoming Season, BAA, in its sole discretion, reserves the right to not renew any Subscription or to change the seat location previously assigned. If You do not renew your Subscription by the renewal deadline(“Renewal Deadline”) set forth in the Local Terms, the seat location specified in your Subscription will be released for purchase by others. If You participate in a program that automatically renews your Subscription for the next season, You have the opportunity to opt out of or cancel each renewal by a deadline posted in the Local Terms.

b. Courtesy Changes. Any requests for adjustments to the Subscription outside of standard benefits or Show Offerings (“Courtesy Changes”) must be completed by the applicable Renewal Deadline and are limited to one request per BAA Account (not per seat) per Season. After the applicable Renewal Deadline, only the standard benefits for the Subscription will be offered.
c. Upgrades. Following a Renewal Deadline, Subscribers may have the opportunity to upgrade their Subscription Package, including changing their assigned Subscription seat location or Performance day and time (“Upgrade”), subject to conditions and restrictions. Upgrades are possible only when seats become available when other Subscribers cancel or do not otherwise renew their Subscriptions. Upgrades, where available, are only possible for BAA accounts with valid email addresses on file and are made through your online BAA Account or by phone. Upgrades are subject to Price Adjustment (see below). Upgrades are considered only for BAA Accounts paid in full or for which all due installments have been paid in an applicable payment plan. Once your seats have been upgraded, your original seat location may be released for purchase by others. Upgrades may not be available for certain seating sections or Performances. Further, Upgrades are not available for Shows in which Subscribers have an option to purchase Shows that are separate from the Show Offerings (“Season Options”).
d. Changing Subscriber’s Name on BAA Account. If requesting to split seats with another Subscriber or to change Subscriber’s name on the BAA Account, your request must be submitted in writing. In fairness to other renewing Subscribers, we may not be able to honor all such account transfer requests. BAA may impose certain rules, restrictions, and conditions on account transfer requests (including documentation of any applicable conditions).
e. Canceled Performance. Should BAA, the Show’s producer (“Producer”), the Show’s presenter (“Presenter”), and/or the Theater cancel, without replacing, any Performance included in the Season SubscriptionPackage, a refund or credit of the face amount on the Ticket for such cancelled Performance may be provided; but the Subscription arrangements will not otherwise be affected. Tickets are final and otherwise not refundable, except as provided in these Subscription Terms and Conditions or in the applicable Local Terms.
f. Performance Changes. In planning a Season, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, Performances, schedules, Theaters, and artists are subject to change without notice.In the event that BAA, the Producer, the Presenter, and/or the Theater are unable to present a Show title that was part of your Season Subscription Package on its originally scheduled date due to circumstances beyond their reasonable control, such Show title may be substituted with another Show title that will comprise part of the Show Offering.
   4. Seat Location.
a. Seat Allocation. Allocation of seat locations is subject to available seating as determined by BAA, in its sole discretion.Seating may be subject to relocation for a particular Performance due to production requirements, limited or obstructed views, applicable law or public health or safety guidance, or other reasons. Performance location may change due to Theater renovations, the relocation of a Performance to a different Theater, or for other reasons. In such cases, Subscribers will be notified concerning relocation of their seats to the best available seating for comparable seats. No refunds will be given if a location needs to be relocated and comparable seats are available for seat relocation.
b. Orchestra Pit Seating. For certain Performances, orchestra pit seating may become available without notice.While Subscribers with seats in or near the front rows may be given an opportunity to exchange their existing Subscription seating for such orchestra pit seating, those exchanges are made at the sole discretion of BAA, and if notice for such exchange is not provided (due to time constraints), a Subscriber is not entitled to a refund.
c. Exchanges. If you cannot attend a Performance, You may request an exchange of Tickets of a single Performance for another Performance of the same Show(“Exchange”). Subject to availability and certain restrictions or conditions related to certain Shows or Performances, Exchange requests must be made at least two business days prior to the Performance for which You are requesting an Exchange or within any other deadline specified to you in an email or other Local Terms. Exchanges are subject to Price Adjustments (see below). 
   5. Theater Rules.
a. Prohibition. Subject to applicable law and rules of the Theater, smoking, vaping, cell phone usage during the Performance, disorderly conduct, and any recording or photographing of the Performance are strictly prohibited. Outside food and beverage, weapons, illegal drugs, and other contraband are not permitted inside the Theater. Please check Theater rules for other restrictions, such as size limits for personal bags. Please contact the Theater prior to the Performance for requests for an exemption to certain prohibited items as an accommodation for those with disabilities, medical requirements, and/or special needs, including dietary needs.
b. Security. Admission to the Performance may require consent to a reasonable search for prohibited items. Those who refuse to provide such consent may be required to leave the Theater, at the sole discretion of BAA, the Producer, the Presenter or the Theater; their Tickets will not be refunded; and their Subscription and Tickets may be subject to revocation.
c. Late Arrivals. Ticket Holders who arrive after a Performance begins are subject to the Show’s and Theater’s late seating policies.No refunds will be given for late arrivals.
d. Show Content. Some Shows may contain profanity and/or explicit content intended for mature audiences. Subscribers are responsible for determining whether Show content is appropriate for them and their guests. Subject to availability, BAA may accommodate Courtesy Change requests for such content concerns, provided that the request is made prior to the applicable Renewal Deadline.
e. Technical Issues.While BAA, the Producer, the Presenter, and the Theater are committed to bringing quality Performances, they shall not be responsible for sound quality issues or other technical difficulties, fire alarms, or similar issues not within their reasonable control.
f. Children Under 6. Children under the age of six are encouraged to attend only family friendly Show Performances. Everyone entering the Theater must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances.
g. Assumption of Risk and Waiver. The holder of a Ticket to a Performance assumes all risks and danger of personal injury, including but not limited to risk of bacterial or viral infection, or property damage arising from or related to the Show Performance. The Ticket holder agrees that The John Gore Organization, Inc., John Gore Theatrical Group, Inc., the Theater, the Presenter, the Show, the Producers, any Show organizers, their respective affiliates, subsidiaries, sponsors, ticket service providers, successors, and assigns and their respective officers, employees, contractors, and agents are expressly released by the Ticket holder from such claims.
h. Health Protocols.
(i) An inherent risk of exposure to COVID-19 and its variants (“COVID-19”) exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Ticket holders assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the Performance, however caused or contracted, and voluntarily waive all claims and potential claims against, any Show organizers, The John Gore Organization, Inc., John Gore Theatrical Group, Inc., the Theater, the Presenter, the Show, the Producers, any Show organizers, their respective owners, affiliates, subsidiaries, sponsors, ticket service providers, successors and assigns and their respective officers, employees, contractors and agents.
(ii) COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required:masks, proof of COVID-19 vaccination, proof of negative COVID-19 test results, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. BAA reserves the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the Performance.Anyone who does not comply with any COVID-19 related health protocol may be required to leave the Theater, and their Ticket will not be refunded. Guests with accessibility questions, or who require additional assistance related to theTheater’sCOVID-19 policies may email the email address or call the phone number provided in the Local Terms. Show Performances are planned at full capacity, subject to applicable law and governmental approval.
6. Fee Disclosures, Price Adjustments, Payments, Refunds, Credits, and Gift Certificates.
a. FeeDisclosures.
(i) The total cost of Your Subscription on the pricing grid provided in the applicable Local Terms reflects the sum of the face value of Your Tickets (including any facility fees), plus any processing fees, service charges, and any applicable taxes.
(ii) If You have Broadway Premiere Seating, Patron Club Subscriptions, or other premium seating locations identified in your Local Terms (each a “Premium Package”, together, “Premium Packages”), the total cost will also include the Premium Package participant fee and/or any applicable charitable contribution. Such fees or charitable contributions are disclosed in your Invoice and other Local Terms. Premium Subscription Package Subscribers receive priority access to premium seat locations, prior to Tickets being placed on sale to the general public. Additional benefits, such as discounts for local restaurants or Show merchandise, parking, drink vouchers, and/or exclusive opportunities to purchase additional Tickets before the general public, may be included in the Premium Packages. These additional benefits have no ascribed monetary value.
(iii) Please note that the Tickets You receive reflect the face value of the Ticket and any facility fees. Because the processing fees, service charges, and any applicable taxes, as well as, if applicable, any Premium Package participant fee, and/or any applicable charitable contribution may not be broken out on the Tickets, the prices of the Tickets may not add up to the total due on your Invoice. All sales are final. No refunds, except as expressly stated herein.
(iv) For more information, including fee breakdowns, please refer to your Invoice and other Local Terms, or contact the Subscriber hotline for Your Local Broadway Series.

b. Price Adjustments. Upgrades, Exchanges, and other benefit changes may result in price adjustments (“Price Adjustments”). For example, Upgrades and Exchanges for higher-priced tickets, such as for more favorable seating sections, a higher-priced Performance, or seating that is subject to dynamic pricing, will result in additional charges to your credit card or deduction from any credit in your BAA Account equal to the difference in price and applicable taxes and fees. Exchanges for lower-priced Tickets (due to availability or moving to a lower pricedPerformance)will result in either (i) a refund to the credit card used in the original Subscription payment or associated with your BAA Account, (ii) a credit to your BAA Account, or (iii) a gift certificate that will be mailed to you at the address on file with your BAA Account, at BAA’s sole discretion and in each case equal to the difference in price and applicable taxes and fees.c.Chargebacks.You will not contact BAA or the Theater to seek a refund, credit or exchange that is prohibited hereunder, by Local Terms or by other published rules or policies of BAA, the Producer, the Presenter, or the Theater. You will not dispute or otherwise seek a “chargeback”from the company whose credit card you used to purchase Subscriptions or Tickets.

c. Chargebacks. You will not contact BAA or the Theater to seek a refund, credit or exchange that is prohibited hereunder, by Local Terms or by other published rules or policies of BAA, the Producer, the Presenter, or the Theater.You will not dispute or otherwise seek a “chargeback”from the company whose credit card you used to purchase Subscriptions or Tickets. Should You do so, your Subscription and/orTickets may be canceled, and BAA may, in its sole discretion, refuse to honor pending and futureSubscription orTicket purchases made from all credit card accounts or BAA Accounts on which such chargebacks have been made, and may prohibit future Ticket purchases by any person who accesses or uses any associated BAA Accounts or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision. Returned or dishonored checks may be subject to a processing charge.
d. Refunds, Credits, and Gift Certificates. No refunds, credits, or gift certificates will be issued for missed Performances. BAA may offer the option of issuing credits or gift certificates for various reasons, including differences in price resulting from Exchanges, canceled Performances, or other circumstances. Credits and gift certificates are not redeemable for cash, except at BAA’s sole discretion, and are only redeemable (in whole or in part) toward the purchase of Tickets (including Season SubscriptionTickets, AdditionalTickets, eCLUB tickets, group sales tickets, Upgrades and Exchanges) for Performances for the Local Broadway Series corresponding to your existing Subscription. If You make purchases that exceed the value of the credits in your BAA Account or on your gift certificate(s), You will be required to pay the balance due. Credits are non-transferable and can only be used for orders associated with your BAA Account. To obtain your credit balance, please log in to your online BAA account or call the customer service hotline for your Local Broadway Series. It may take up to two weeks for the credit balance to be adjusted.Please check the Local Terms for more info, including any credit or gift certificate expiration dates. Credits and gift certificates are only available for Tickets purchased directly through BAA. BAA is not responsible for the ticketing practices put in place by secondary ticket providers.
7. Accessible Seating Tickets and Special Accommodations. BAA strives to make it easy to purchase accessible seating Tickets for all Shows and to make reasonable accommodations for any guests with special needs. To purchase accessible seats or request special accommodations, visit us online or call the customer service hotline listed in your Local Terms.Accessible seating areas are solely for people with disabilities and their companions.
8. Ticket Limits and Subscriber Additional Tickets. IThe current Ticket purchase limit per Subscription Package is eight (8) tickets per Subscriber household unless otherwise advertised or posted. This includes Ticket purchase as part of the initial Subscription Package and any Additional Tickets. In addition to their initial Tickets purchased as part of their Subscription Package, Subscribers may have the opportunity to purchase additional tickets (“Additional Tickets”) for Performances from the Show Offerings or Season Options, subject to certain conditions and restrictions. BAA, the Producer, the Presenter, and the Theater, at their sole discretion, shall be entitled to implement a Ticket purchase limit per person or Subscription Package, per household, per credit card, per e-mail address, per billing address, per account number, per phone number, per IP address or otherwise (and either per Performance or for the entire Show engagement). If a Subscriber purchases more than the specified limit, then BAA, the Producer, the Presenter and/or the Theater, each in its sole discretion, reserves the right (with or without notice) to revoke Tickets and issue refunds for inadvertent or other sales in excess of the designated limit. Additional Tickets may not be available for purchase for certain Performances.
9. Ticket Delivery Delay. BAA, Producer, Presenter or Theater, each in their sole discretion, may intentionally delay delivery of Tickets or barcodes for mobile or electronic Tickets. Physical Tickets subject to a delivery delay will not be shipped, and mobile or electronic Ticket barcodes will not be available until the delivery delay has been removed. You may find out if your Tickets are subject to a delivery delay by checking your purchase confirmation email, your Account Manager, or by contacting the hotline for your Local Broadway Series.
10. Lost Ticket. Upon receipt of Tickets, risk of loss, or theft of Tickets shall pass to the Subscriber. The Theater shall not be obligated to admit Subscriber and its guests to Performances unless applicable Tickets are presented at such time. If a Ticket is lost, stolen, or otherwise not received by the Subscriber, BAA will make reasonable efforts, upon request prior to the Performance date, cancel such Tickets and take any steps, at BAA’s sole discretion, to help You access the same Performance and seat location as stated on such Ticket. To pick up replacement paper Tickets or seating location passes, the account holder must present government issued photo identification that matches the name on the BAAAccount. BAA may also send You a replacement Ticket via your BAA Account, via email or text, or via other means, at its sole discretion. Tickets that are lost, stolen, or otherwise not received are not eligible for Exchange.
11. Certain Ticket Resale Prohibited. BAA does not support the reselling of tickets in excess of the face value through any means other than through authorized reselling programs of BAA. Doing so will constitute a breach of the Subscription Terms and Conditions and Subscribers who violate this term may be subject to revocation of their Subscription and Tickets. BAA, Producer, Presenter, or the Theater are not responsible for counterfeit tickets that Subscribers or others may purchase from unauthorized third parties reselling Tickets. If You transfer or sell a Ticket, You are solely responsible for communicating the Subscription Terms and Conditions and Local Terms that apply to the use of that Ticket to the recipient, as well as any updates, including but not limited to information about seating and date changes, Performance cancellations, and the Theater’s rules, including Health Protocols, and security requirements. Other than admission to the Performance, all other benefits associated with a resold Ticket are non-transferable.
12. Use of Your Contact Info. BAA, the Presenter or the Theater may use your e-mail address, street address and/or telephone number to contact You about your Subscription and provide You with special offers and important information regarding your Subscription. BAA and its associated business units will not provide your personal e-mail address, street address and/or telephone number information to any third party, except as permitted by applicable law or applicable website privacy policies. As a Subscriber, You agree to the use of your phone number when needed to update You regarding your Subscription or Performance (by either a real person or automated feature). If You wish to opt out of receiving such calls, please call us or send a written request to special.services@service.broadwayacrossamerica.com. For complete terms governing how BAA handles your personal information, visit https://www.broadwayacrossamerica.com/privacy-policy/. In addition, if You sign up for our Mobile Alerts program, You may receive SMS or MMS text message alerts relating to your Broadway Account and Performance as well as marketing offers and promotions from BAA. The terms of the Mobile Alerts program, including opt-out procedures, are posted at https://www.broadwayacrossamerica.com/mobile-terms/.
13. Arbitration. These SubscriptionTerms and Conditions provide that all disputes, claims or controversies arising from or related to your Subscription or Tickets, or between You and BAA, the Presenter, the Producer or the Theater regarding such matters, shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless the parties agree otherwise, any mediation and/or arbitration shall take place in the State of New York, County of New York, and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”). Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights under your Subscription or Tickets (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and You specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your Subscription or Ticket(s). You agree that any claim or cause of action arising out of or related to any Tickets, Subscription, or the SubscriptionTerms and Conditions and Local Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred, subject to applicable law.
14. Applicable Law. These SubscriptionTerms and Conditions are subject to applicable law. If any provision (or portion thereof) contained herein is found by any arbitrator or court of competent jurisdiction to be invalid, illegal or unenforceable, that provision (in whole or in part) shall, to the extent required, be deemed not to form part of these Subscription Terms and Conditions, and the validity, legality and enforceability of the other provisions of these SubscriptionTerms and Conditions shall not be affected or impaired thereby. If any such provision (or portion thereof) is held invalid or unenforceable with respect to particular circumstances, it shall remain in full force and effect in all other circumstances.
15. No Waiver. No course of dealing, failure or delay by BAA, the Producer, the Presenter, or the Theater in exercising any right or remedy or enforcing any provision under these Subscription Terms and Conditions or Local Terms will operate as a waiver of any such (or any other) right, remedy or provision, and no waiver of a breach of any provision of the Subscription Terms and Conditions or Local Terms will be considered or constitute a waiver of any succeeding breach of the same or any other provision or a waiver of the provision itself.
16. Headings. The section headings contained herein are inserted for convenience only and shall not affect in any way the meaning or interpretation of these Subscription Terms and Conditions.

Group Sales Ticket Terms & Conditions

as of December 2023

  1. These terms apply to any person or company in whose name a Broadway Across America (“BAA”) account for Group Sales purchases is held (a “Group Account Holder”) or who otherwise enters into a contract with BAA to purchase tickets for or on behalf of a group of individuals (a “Group Sales Contract”). Wherever applicable, these terms also apply to any individual who receives tickets from a Group Account Holder (each, a “Groups Ticket Holder”). By using or registering for the services offered by BAA Group Sales on any BAA Group Sales website pages (“Groups Website”) or purchasing services from BAA Group Sales via telephone, fax or email  the Group Account Holder and other users and the entities or persons they represent (“User” or “Users”) agree to be legally bound and to abide by the terms, conditions, and notices set forth or referenced herein. In addition, each User  agrees to the rules and regulations of the venue presenting the Event to which ticket(s) purchased hereunder (“Ticket” or “Tickets”) grant admission (the “Theater”), which are incorporated herein by reference.
  2. Tickets are personal licenses revocable at the sole discretion of BAA (subject to any applicable law to the contrary), with or without cause, including without limitation, for improper conduct by any Group Account Holder  or  any Groups Ticket Holder), non-usage or otherwise, as determined by BAA in its sole discretion.3. Upon receipt of Tickets, risk of loss or theft of Tickets shall pass to the Group Account Holder. The Theater in which performances are presented shall not be obligated to admit any Groups Ticket Holder to live theatrical performances or other events (“Events”) unless applicable Tickets are presented at such time.
  3. Events are occasionally cancelled due to reasons beyond our control, such as acts of nature. Should BAA or the Event’s producer (“Producer”) or presenter (“Presenter”) or the Theater cancel, without rescheduling, any Event,  BAA may provide Group Account Holder with one or more of the following options for each Ticket to such canceled Event: (i) a pro-rated refund of the face amount on the Ticket, (ii) the opportunity to donate the value of their Ticket to a non-profit organization, or (iii) a credit or gift certificate in the amount of the value of each Ticket that can be applied towards the purchase of future Tickets. If an Event is rescheduled, BAA may alternatively offer to replace each of Group Account Holder’s Tickets with new Tickets to such rescheduled Event. Tickets are otherwise not refundable, except at BAA’s sole discretion.
  4. If Tickets are unable to be shipped due to time constraints, BAA is entitled to instead require you to pick up the tickets at the Theater’s box office, in which case you will be contacted. All orders with FedEx or other delivery, if offered to you, will not be processed until after your Tickets (including any applicable fees) have been confirmed and paid for in full. We cannot deliver FedEx packages to a PO Box. All packages must be signed for upon delivery (unless purchaser agrees to delivery without signature). Purchasers electing FedEx or other courier delivery (if offered) will be assessed a separate non-refundable delivery fee in addition to any per order handling/processing fee.Will Call. Depending on the number of tickets purchased per group order, and at the sole discretion of the Theater’s Box Office, you may be permitted to pick up your tickets at the Box Office. We recommend that you arrive at least thirty (30) minutes in advance of the Event performance time to ensure you have adequate time. Please also bring a picture identification in order to pick up your Tickets. Please note that certain venues limit ticket delivery options to will call.
  5. Subject to applicable law and rules of the Theater, smoking, vaping, using cell phones during the performance, disorderly conduct in the Theater, and any recording or photographing of the performance is strictly prohibited. Food and beverage, weapons, illegal drugs and other contraband are not permitted inside the Theater premises. Exceptions will be made for certain types of items for those with disabilities, medical requirements and/or special needs. BAA encourages guests with specific/special dietary needs due to disabilities, medical conditions or special needs to contact the Theater prior to attending an Event to arrange for reasonable accommodations. Each User and Groups Ticket Holder consents to a reasonable search for prohibited items. Violators of this provision may be required to leave the Theater without any refund, and the Group Account Holder may be subject to revocation of its Group Account Holder status and Tickets. Groups Ticket Holders arriving after an Event begins are subject to the Producer’s, Presenter’s and Theater’s late seating policies, and seating may be delayed and is at the discretion of management. No refunds for late arrivals.
  6. Some shows may contain profanity and/or explicit content intended for mature audiences. While BAA and the show Producer or Presenter may issue a disclaimer, Group Account Holders are responsible for determining whether show content is appropriate for them and their Groups Ticket Holders (by reading reviews, summaries, etc.). No refunds will be granted due to profanity and/or explicit content.
  7. While BAA, the Theater and each Event’s Producer and Presenter are committed to bringing quality touring Broadway productions to your city, they shall not be responsible for sound quality issues or other technical difficulties possible in live theater, fire alarms, or similar force majeure events not within their reasonable control.
  8. Allocation of seats is made from, and is subject to, available seat locations as determined by BAA, in its sole discretion. Seating may be subject to relocation for a particular performance if required by reason of production requirements, limited or obstructed views or other reasons. In such cases, Group Account Holder/User will be contacted to be relocated to the best available seating. No refunds will be given if a location needs to be relocated and comparable seats are available.
  9. The holder of a Ticket to a performance assumes all risks and danger of personal injury, including but not limited to risk of bacterial or viral infection, or property damage or theft arising from or related to the Event. The Group Ticket Holder and the Group Account Holder/User agrees The John Gore Organization Inc., John Gore Theatrical Group, Inc., the Theater, the show Presenter, the show Producers, their affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents are expressly released by the holder from such claims.
  10. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to Tickets. Without limiting the foregoing, you will not contact BAA or the Theater to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of the Theater, Event, Presenter or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase Tickets. Should you do so, your Tickets may be canceled, and BAA may, in its sole discretion, refuse to honor pending and future Ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future Ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision. Returned or dishonored checks may be subject to a processing charge.
  11. BAA, the Presenter or the Theater may use your e-mail address, street address and/or telephone number to contact you about your Tickets or the Event and to provide you with information and special offers we think you will find to be valuable and important information regarding your ticketed performances. BAA and its associated business units will not use, sell or rent your personal e-mail address, street address and/or telephone number information to any third party, except as permitted by applicable law and applicable website privacy policies. As a Group Account Holder, User and/or Groups Ticket Holder, you agree to the use of your phone number when needed to update you regarding your ticketed performance (by either a real person or automated feature). If you wish to opt out of receiving such calls, please call us or send a written request to SpecialServices@BroadwayAcrossAmerica.com. In addition, if you sign up for our Mobile Alerts program, you may receive SMS or MMS text message alerts regarding offers and promotions from BAA, as well as alerts relating to a your transactions or account.  To opt out of receiving SMS or MMS messages, reply to any such message with “stop”, “unsubscribe”, “end” or “quit”.
  12. An inherent risk of exposure to COVID-19 exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Each Group Account Holder, User and Groups Ticket Holder assumes all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the Event, however caused or contracted, and voluntarily waive all claims and potential claims against BAA, any Event organizers, The John Gore Organization, Inc., John Gore Theatrical Group, Inc., the Theater, the Presenter, the Event, the Producers, and their respective affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents.
  13. COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required: masks, temperature checks, testing, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. We reserve the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the performance. Any ticket holder who does not comply with any COVID-19 related health protocol may be required to leave the theater, and his/her ticket will not be refunded. Guests with accessibility questions, or who require additional assistance related to the venue’s COVID-19 policies may email or call the email address or phone number specified on the Groups website or materials.
  14. In some BAA markets, BAA Group Sales’ total price for each Ticket (including the face value and all applicable facility fees, delivery charges, handling or service fees and applicable taxes) will be reflected (as an all-in price) on your transaction invoice. The actual Ticket you receive will reflect the face value of the Ticket and any facility fees. In other BAA markets, the face value, facility fee and any applicable delivery charges, handling or service fees and applicable taxes may be itemized on your payment confirmation and/or invoice. In such cases, any applicable delivery charges or handling or service fees may not be reflected on the Ticket itself or on the applicable Groups Website, which means the prices on your Tickets may not add up to the total paid on your payment confirmation and/or invoice.
  15. In planning a performance, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, shows, dates, schedules, venues and artists are subject to change without notice. All sales are final. No refunds, except as expressly stated herein.
  16. BAA Group Sales may accept ticket requests over the phone, fax, or internet. If a ticket request is received, the BAA Group Sales account representative will quote order details, including, without limitation, pricing and, when available, seating locations (ability to guarantee exact seat locations varies from venue to venue) to the Group Account Holder after BAA successfully communicates with the Theater’s box office. There is no guarantee that the requested order will be confirmed, and prices are subject to change until written confirmation is provided to the Group Account Holder by the BAA account representative, exact seat locations are designated, and the Group Account Holder pays the required payment indicated on its transaction invoice. BAA  Group Sales and the Theater are not liable for accommodations made for travel or lodging or for other consequential damages.
  17. All Tickets are subject to these Group Sales Ticket Terms and Conditions and to other terms and conditions contained in materials otherwise advertised, posted or provided to you via courier, USPS or electronic mail (“Materials”). We do not support the reselling of Tickets purchased under a Group Sales Contract with BAA  unless you are a tour operator, authorized concierge service company, travel agent or other authorized wholesale travel industry partner that (a) packages the Tickets with hotel reservations, transportation arrangements or other travel amenities, and (b) such package shall include substantial value to each individual purchaser above and beyond the rights and access provided by the Ticket to the Event. We reserve the right to refuse service to any entity that resells our Tickets for profit in the secondary marketplace. If we discover that Tickets sold as part of a group order have been resold individually at a profit or otherwise in violation of the conditions described above, we reserve the right to revoke group benefits at any time including but not limited to group discounts, payment plans, complimentary ticket policies and priority seating privileges. The contents of this paragraph shall not be deemed as waiving or limiting any rights or remedies which Broadway Across America or its subsidiaries and/or affiliates may have, all of which rights and remedies are hereby specifically reserved.
  18. Theater, BAA, Presenter and show Producers are not responsible for counterfeit Tickets that Group Account Holders or others may purchase from unauthorized third parties reselling Tickets (e.g., if a lost ticket voucher is issued to replace a lost Ticket, the Ticket may be voided and will not be honored).
  19. BAA, the Event Producer, the Event Presenter and the Theater, at their sole discretion, shall be entitled to implement a Ticket purchase limit per person or Group Account Holder/User, per credit card or otherwise (and either per performance or for the entire show engagement). In the event that a Group Account Holder/User purchases more than the specified limit, then BAA, the Producer, the Presenter and/or the Theater, each in its sole discretion, reserves the right (with or without notice) to revoke tickets and issue refunds for inadvertent or other sales in excess of the designated limit.
  20. Children under the age of six are encouraged to attend only family friendly theater events. Everyone entering the Theater must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. All sales final, no refunds.
  21. Accessible Seating Tickets: BAA strives to make it easy to purchase accessible seating Tickets for all productions. Guests with accessibility questions or who require additional assistance  may visit us online or call a representative at the telephone number listed on our marketing Materials or elsewhere and we will be happy to assist. Accessible seating areas are solely for people with disabilities and their companions.
  22. These Standard Ticket Terms and Conditions provide that all disputes, claims or controversies arising from or related to your Tickets, or between you and BAA, the Presenter, the Producer or the Theater regarding such matters, shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless the parties agree otherwise, any mediation and/or arbitration shall take place in the State of New York, County of New York, and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”). Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. You agree to give up your right to go to court to assert or defend any rights arising by reason of your Ticket purchase (except for matters that may be taken to small claims court). Your rights will be determined by a neutral arbitrator and not a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your Ticket(s).
  23. A portion of BAA’s Groups website content may be supplied by third parties. Any opinions, advice, statements, services, offers, or other information or content expressed or made available by third parties, including information providers, are those of the respective author(s) or distributor(s) and not of BAA. BAA neither endorses nor is responsible for the accuracy or reliability of any opinion, advice or statement made on the groups website by anyone other than an authorized employee spokesperson of BAA while acting in his or her official capacity.
  24. In the event of any inconsistency between these Group Ticket Terms and Conditions and any terms and conditions on other Materials, or any local BAA, Presenter or Theater website for the applicable BAA market, then the other Materials or local website provisions shall govern. No course of dealing, failure or delay by BAA, the Producer, the Presenter or the Theater in exercising any right or remedy or enforcing any provision under these Group Ticket Terms and Conditions or any other applicable terms and conditions (collectively, “Applicable Terms and Conditions”) will operate as a waiver of any such (or any other) right, remedy or provision, and no waiver of a breach of any provision of the Applicable Terms and Conditions will be considered or constitute a waiver of any succeeding breach of the same or any other provision or a waiver of the provision itself.
  25. These Group Ticket Terms and Conditions are subject to applicable law. If any provision (or portion thereof) contained herein is found by any arbitrator or court of competent jurisdiction to be invalid, illegal or unenforceable, that provision (in whole or in part) shall, to the extent required, be deemed not to form part of these Group Ticket Terms and Conditions, and the validity, legality and enforceability of the other provisions of these Group Ticket Terms and Conditions shall not be affected or impaired thereby. If any such provision (or portion thereof) is held invalid or unenforceable with respect to particular circumstances, it shall remain in full force and effect in all other circumstances.
  26. These Group Ticket Terms and Conditions, the Website Terms of Use, and its Privacy Policy, represent and constitute the entire agreement between you and BAA regarding your relationship with BAA Group Sales, supersedes any prior statements or representations and governs your use of the Groups Website, other than invoices, contracts or other writings (including via paper, e-mail or fax) between us relating to specific transactions.

Gift Card Terms & Conditions

As of November 2023

  1. Terms and Conditions. The following Terms and Conditions (“Agreement”) describe the terms and conditions that apply to the use of gift cards that are sold or issued by Issuer (defined below) in the United States as described herein (each gift card individually, “Gift Card” or “Card” and collectively, “Gift Cards” or “Cards”). This Agreement is between you, the holder of a Gift Card (the “Cardholder” or “you”), and Florida Giftco Theatre, LLC (the “Issuer”). By purchasing, accepting or using your Card, you expressly agree to be bound by this Agreement. If you do not agree with this Agreement, do not purchase, use or accept the Card.
    Important: This Agreement includes resolution of disputes by binding arbitration instead of in court. Further, these terms contain a class action waiver that requires that all claims be brought individually, not as a class representative or class member. See section 17 for more details.
  2. Overview. Broadway Across America (“BAA”) presents live Broadway touring theatrical shows (each a “Show”, together “Shows”) as part of a series in cities across the United States (each a “Local Broadway Series”). Each individual Local Broadway Series has set up its own Account Manager platform for you to sign up for a Local Broadway Series Account LBS Account that allows you to manage your Local Broadway Series Account (“LBS Account”), including by purchasing subscription packages to purchase up to a certain number of tickets and other benefits for an offering of shows for a specified season (“Subscription”), eCLUB tickets, additional subscription tickets, group sales tickets, seat upgrades or exchanges, each as subject to modification in BAA’s discretion from time to time.
  3. About Gift Cards. The Gift Cards are issued by the Issuer. The Issuer is responsible for the operation and maintenance of the Gift Cards program. As between the Cardholders and the Issuer, the Issuer is the sole legal obligor to the Cardholders; provided, however, that the Issuer may assign its obligations with respect to the Gift Cards at any time to the extent permitted by applicable law, in which case such assignee shall become the Issuer and sole legal obligor to the BAA and its affiliates (other than the Issuer) bear no responsibility or liability for the Gift Cards, and you hereby knowingly release BAA and its parent, subsidiaries and affiliates (other than the Issuer) from any and all liabilities and claims of any kind, nature or character whatsoever arising in connection with the Gift Cards. The Gift Cards are denominated in U.S. Dollars. The Gift Cards are neither debit cards nor credit cards and cannot be used as such.
  4. Issuance of Gift Cards for Your Local Broadway Series. Gift Cards may be purchased in your LBS Account. Gift Cards are not valid if purchased from any other seller. Gift Cards are redeemable for account credit (“Account Credit”) only through your LBS Account for purchases of tickets, goods and services for your Local Broadway Series, including Subscriptions, eCLUB tickets, additional subscription tickets, seat upgrades or exchanges and through a BAA customer service agent for group sales tickets. Exclusions apply.  Gift Cards may not be redeemed toward the purchase of tickets, goods, and services on any other ticketing platform for your Local Broadway Series or at the theatre or venue. Gift Cards are specific to the Local Broadway Series for which they were purchased and are not valid for any other Local Broadway Series.  Further, Gift Cards may not be used to purchase other Gift Cards.
  5. Redemption of Gift Cards for Your Local Broadway Series.
    1. Eligible Gift Card recipients will receive an email notifying them that they have received a Gift Card (“Gift Card Email”). To accept and redeem the Gift Card, you should click on the redemption link in the Gift Card Email to visit the Gift Card redemption website and input the case sensitive redemption code, your name, and other information. If you do not have an existing LBS Account, you will need to create an LBS Account. Any eligible Gift Card recipients who already have an existing LBS Account may redeem Gift Cards for Account Credit by logging on to their LBS Account. You will be brought to your Account Manager where you will have the opportunity to redeem the gift card for Account Credits.
      “Eligible Gift Card recipient” means any individual resident of the United States or any U.S. territory, aged 18 or older (or the age of majority in your state or territory of residence), who does not have a LBS Account or who has a Local LBS Account.By using the LBS Account or calling a BAA service agent for a purchase of subscription, single or group tickets, as applicable, the Gift Card recipient agrees with: (i) Broadway Across America Standard Season Subscription Terms and Conditions (https://www.broadwayacrossamerica.com/standard-season-subscription-terms/) for purchases of Season Subscriptions or additional tickets, (ii) Broadway Across America Standard Ticket Terms and Conditions (https://www.broadwayacrossamerica.com/standard-ticket-terms/) for purchases of single tickets or BAA E-Club tickets for individual Shows, and (iii) Broadway Across America Group Sales Ticket Terms and Conditions (https://www.broadwayacrossamerica.com/group-sales-terms/) for purchases of bundled group tickets to BAA shows (each of (i), (ii) and (iii) hereinafter defined as the “BAA Terms and Conditions”), and acknowledges the collection and use of your data in accordance with the BAA Privacy Policy (https://www.broadwayacrossamerica.com/privacy-policy/) (“BAA Privacy Policy”), all of which are incorporated by reference herein. If there is a conflict between the BAA Terms and Conditions and the BAA Privacy Policy on the one hand, and the Agreement on the other, the terms and conditions of the Agreement shall govern.
    2. If a Gift Card Holder redeems Gift Cards for a Local Broadway Series, your LBS Account will be credited Account Credits that are equal in value to the Gift Cards. Account Credits may be applied to any purchases you make on the LBS Account and any applicable fees and taxes until the credit is fully exhausted. In the event that the remaining Account Credits corresponding with your Gift Card are insufficient to cover the cost of your purchase, an additional method of payment for the remaining balance will be due.
    3. Once Gift Cards are redeemed for Account Credits, the Account Credits are subject to the terms and conditions for each Local Broadway Series that are posted on the dedicated city’s web page accessible from www.broadwayacrossamerica.com (and any third-party websites of the applicable theater or presenter linked to such web page) (“Local Website”) for your Local Broadway Series, and any materials and communications sent to You via any format (such materials and communications are collectively defined as “Local Terms”).
  6. No Cash Redemption. The Gift Cards have no cash value and may not be redeemed for cash except as required by applicable law. Promotional offers, discounts and store credits cannot be applied to the purchase of Gift Cards, and purchases of Gift Cards cannot be used to satisfy promotional thresholds. Treat Gift Card like cash; the Issuer is not responsible for lost or stolen Gift Cards.
  7. Activation. A Gift Card is not valid for use until it has been activated through the process described in Section 5.
  8. Non-Payment. The Issuer reserves the right to refuse to honor any Gift Card in the event of a disputed credit card charge, bounced check or other failure of consideration.
  9. Maximum Gift Card Balance. The maximum load, reload and total balance of any single Gift Card is $1,000 or otherwise stated in your Account Manager.
  10. Gift Card Balance Inquiry. For Gift Card balance inquiries or any other questions, please log in to your LBS Account or call 1-866-698-7469 (M-F, 10am-5pm ET). The balance obtained by a Cardholder when inquiring over the telephone or online is an estimate only. In most cases, the balance is adjusted immediately when a Cardholder makes a purchase, but there may be occasions when the balance adjustment is delayed.
  11. No Expiration; No Fees. The Gift Cards do not expire. No inactivity, dormancy or service fees apply to any Gift Cards. Once the Gift Cards are redeemed for Account Credits, the terms and conditions of the Account Credits, including expiration date, if any, is subject to the Local Terms.
  12. Refunds and Returns. The Gift Cards are not refundable except as required by applicable law.
  13. No Resale. The Gift Cards may not be resold without the Issuer’s express written authorization. A Gift Card is not valid and will not be honored, and the Issuer will not be liable for the value of the Card, if the Gift Card is obtained from an unauthorized seller or reseller, including through any Internet auction site.
  14. Lost, Damaged or Stolen Gift Cards.A lost, damaged or stolen Gift Card [OR misdirected Gift Card Email] may be replaced only if the Cardholder provides the original proof of purchase receipt and the Gift Card’s redemption code. To request a replacement Gift Card, please email support@seasonshare.com.The Issuer is not responsible for unauthorized use of any Gift Card.
  15. Fraud. The Issuer reserves the right to refuse to honor a Gift Card if the Issuer suspects that a Gift Card was obtained fraudulently. Gift Cards are void if copied (other than for the purpose of making a back-up of your own Gift Card details), resold or otherwise obtained or used in violation of these terms. Further, use of Gift Cards for unauthorized advertising, marketing or other promotional purposes is strictly prohibited.
  16. Privacy Policy. The BAA Privacy Policy is hereby incorporated in this Agreement with the following amendment: The first section is deleted in its entirety and replaced with the following, “Who We Are. Florida Giftco Theatre, LLC (‘the “Issuer”) is responsible for the operation and maintenance of the Gift Cards program.”  Further, all references to “BAA” shall be replaced with “Issuer.”
  17. Binding arbitration and class action waiver. Please read this section carefully. It affects legal rights that you may otherwise have and requires individual, final and binding arbitration of most disputes instead of resolution in court.
    1. Arbitration is the submission of a dispute to a neutral arbitrator, instead of a judge or jury, for a final and binding decision, known as an “award.” During an arbitration, each party has an opportunity to present evidence to the arbitrator in writing or through witnesses, but arbitration provides for more limited discovery than in court, and the arbitrator’s award is subject to limited review by the courts. An arbitrator may award only the same damages and relief that a court could award under the law and must honor the terms and conditions of this Agreement.
    2. You and the Issuer agree that any dispute, claim or controversy, whether at law or equity, arising out of or relating to your use of the Gift Cards or this Agreement, including but not limited to the interpretation, applicability or enforceability of these terms or the formation of this Agreement, or the arbitrability of any dispute (“Dispute”), shall be resolved in its entirety by individual binding arbitration. You and the Issuer agree that any arbitration under this Agreement will take place on an individual basis and that class, mass, consolidated or combined actions or arbitrations or proceedings as a private attorney general are not permitted. You and the Issuer agree that the arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. You and the Issuer both waive, to the fullest extent allowed by law, any claims to recover punitive or exemplary damages. If it is decided that applicable law precludes enforcement of any of this paragraph’s limitations as to a particular claim for relief, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court.
    3. This agreement to arbitrate shall survive termination of this Agreement and extends to any Disputes that you may assert against the Issuer’s affiliates. This Agreement evidences a transaction in interstate commerce, and the Federal Arbitration Act governs the interpretation and enforcement of this agreement to arbitrate.
    4. Procedures for asserting a claim. In the event of a Dispute, you or the Issuer must first send to the other party a Notice of Dispute, which is a written statement that sets forth the name, address and contact information of the party giving the notice, the facts giving rise to the Dispute, and the relief requested. You must send any Notice of Dispute to the Issuer at 1619 Broadway, 9th Floor, New York, NY 10019, Attention: Legal. Any Notice of Dispute will be sent to you at the contact address that the Issuer or its affiliate has for you. You and the Issuer will attempt to resolve a Dispute through informal negotiation within 60 days from the date the Notice of Dispute is sent. After 60 days, you or the Issuer may commence arbitration or proceed in small claims court. You may instead litigate a Dispute in small claims court if the Dispute meets the requirements to be heard in small claims court.
    5. If you and the Issuer do not resolve a Dispute by informal negotiation or in small claims court, the dispute shall be resolved by binding arbitration before a neutral arbitrator whose decision will be final except for a limited right of appeal under the U.S. Federal Arbitration Act. Unless the parties agree otherwise, any arbitration shall take place in the County of New York, State of New York and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”). To begin an arbitration proceeding, you must serve the Issuer’s registered agent for service of process, Corporation Service Company at 1201 Hays Street Tallahassee, Leon County, Florida 32301.
    6. Nothing herein shall be construed as consent by the Issuer or any of its affiliated entities to the jurisdiction of any court with regard to disputes, claims or controversies unrelated to the use of your Gift Cards or this Agreement.
    7. Limitation of Liability. To the maximum extent permitted by applicable law, the issuer and its affiliates make no warranties, express or implied, with respect to the gift cards, including, without limitation, any express or implied warranty of merchantability or fitness for a particular purpose. In the event that a card is non-functional, your sole remedy, and the sole liability of the issuer and its affiliates, shall be the replacement of such gift cards. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions or limitations may not apply to you.
  18. Governing Law. The laws of the State of Florida, without regard to principles of conflict of laws, shall govern this Agreement and the use of your Gift Cards.
  19. Notwithstanding anything herein to the contrary, if any part of this Agreement is deemed invalid or inapplicable, such provision shall be modified or restricted to the extent and in the manner necessary to render it valid, legal and enforceable. If such provision cannot be so modified or restricted, it shall be excised from this Agreement without affecting the validity, legality or enforceability of the remainder of this Agreement, which shall be fully enforced.
  20. Changes to Agreement. The Issuer reserves the right to modify, alter, change or amend this Agreement from time to time in its discretion without advance notice, effective when posted on this web site. Customer’s use of the Gift Card after changes to this Agreement are posted shall constitute acceptance of any changed or additional terms. The current version of this Agreement is available at https://www.broadwayacrossamerica.com/terms-conditions/#gift-cards.


Mobile Alert Terms & Conditions

SMS messages sent to you may be related to the following:

Emergencies

  • Weather alerts
  • Parking updates
  • Traffic updates
  • Show cancellations/schedule changes
  • Box office closure/holiday hours

Season Subscriptions/Season Tickets

  • Season announcement notifications
  • Renewal information
  • Mobile ticketing information
  • Upgrades
  • Additional tickets/exchanges
  • Know Before You Go’s

INDIVIDUAL TICKETS

  • Season announcement notifications
  • Season subscription/season ticket onsales
  • Mobile ticketing information
  • Know Before You Go’s

Promotional Offers

  • Season announcement notifications
  • Advance offers* for local Broadway shows BEFORE they go on sale to the public
  • Public onsale notifications
  • Priority offers and discounts to other live entertainment events in your area
  • Invitations to special events

*Benefits may not be available for all shows.

To stop receiving messages, participant can text “STOP” to 98693.

Atlanta
800.278.4447 (M-F, 10am-5pm)
AtlantaService@Broadwayacrossamerica.com

Austin
800.731.7469 (M-F, 10am-5pm)
AustinService@Broadwayacrossamerica.com

Baltimore
800.343.3103 (M-F, 10am-5pm)
BaltimoreService@Broadwayacrossamerica.com

Boston
866.523.7469 (M-F, 10am-5pm)
BostonService@Broadwayacrossamerica.com

Cincinnati
800.294.1816 (M-F, 10am-5pm)
CincinnatiService@Broadwayacrossamerica.com

Columbus
800.294.1892 (M-F, 10am-5pm)
ColumbusService@Broadwayacrossamerica.com

Dallas
866.276.4884 (M-F, 10am-5pm)
CustomerService@BroadwayDallas.org

Fort Lauderdale
800.764.0700 (M-F, 10am-5pm)
FortLauderdaleService@Broadwayacrossamerica.com

Fresno
888.255.9363 (M-F, 8am-4pm)
FresnoService@Broadwayacrossamerica.com

Grand Rapids
866.928.7469 (M-F, 10am-5pm)
GrandRapidsService@Broadwayacrossamerica.com

Houston
800.952.6560 (M-F, 10am-5pm)
HoustonService@Broadwayacrossamerica.com

Indianapolis
800.793.7469 (M-F, 10am-5pm)
IndianapolisService@Broadwayacrossamerica.com

Louisville
502.561.1003 (M-F, 10am-5pm)
LouisvilleService@Broadwayacrossamerica.com

Minneapolis
800.859.7469 (M-F, 10am-5pm)
MinneapolisService@Broadwayacrossamerica.com

New Orleans
800.218.7469 (M-F, 10am-5pm)
NewOrleansService@Broadwayacrossamerica.com

Orlando
800.448.6322 (M-F, 10am-5pm)
OrlandoService@Broadwayacrossamerica.com

Portland
866.934.7469 (M-F, 8am-4pm)
PortlandService@Broadwayacrossamerica.com

Salt Lake City
801.355.5502 (M-F, 10am-5pm)
UtahService@Broadwayacrossamerica.com

San Antonio
800.215.7469 (M-F, 10am-5pm)
SanAntonioService@Broadwayacrossamerica.com

98693
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Atlanta
Austin
Baltimore
Boston
Cincinnati
Columbus
Dallas
Fort Lauderdale
Fresno
Grand Rapids
Houston
Indianapolis
Louisville
Minneapolis
New Orleans
Orlando
Salt Lake City
San Antonio

Broadway Across America (“BAA”) offers a text messaging program (the “Program”) through which each participant (“Participant”) may receive SMS or MMS text message alerts regarding offers and promotions from BAA as well as alerts relating to a Participant’s transactions or BAA account. By providing their consent to participate in the Program, each Participant affirms that they are the subscriber or customary user of the mobile phone number provided to Broadway Across America (“BAA”), are over the age of 13, and expressly consent to receive text messages and alerts from BAA, pursuant to these Program Terms and Conditions. The number and frequency of messages will vary depending on each Participant’s activities and the offers and promotions that are made available by BAA. The alerts will be delivered to the mobile phone associated with the mobile number provided by the Participant using an automatic telephone dialing system.

Participation in the Program is not required as a condition of making purchases or receiving services from BAA or creating a user account with BAA. BAA does not charge a fee to participate in the Program, however, standard message and/or data rates may apply to any SMS or MMS messages that Participants send or receive as part of the Program.

Help and Stop Information: At any time, Participants can send a text message to 98693 for help by texting “help”. To stop receiving messages, Participant can text “cancel”, “stop”, “unsubscribe”, “quit”, or “end” to 98693.

BAA is not responsible for blocked messages or delivery delays due to carrier issues or mobile device settings. The information in any message may be subject to certain time lags and/or delays. Participant information will be used as described herein and in BAA’s Privacy Policy. BAA reserves the right to terminate the Program, in whole or in part, at any time without notice.