as of October 2023

  1. Tickets are personal licenses revocable at the sole discretion of BAA (subject to any applicable law to the contrary), with or without cause, including without limitation, for improper conduct by any person or company in whose name the Broadway Across America (“BAA”) account is held (“Account Holder”) (including guests of other holders of any Tickets), non-usage or otherwise, as determined by BAA in its sole discretion.
  2. Upon receipt of tickets (“Tickets”), risk of loss or theft of Tickets shall pass to the Account Holder. The theater in which performances are presented shall not be obligated to admit Account Holder to events unless applicable Tickets are presented at such time.
  3. Ticket Limits. The current Ticket purchase limit per is eight (8) tickets per household per show unless otherwise advertised or posted.
  4. Ticket Delivery Delay: BAA, Producer, Presenter or Theater, each in their sole discretion, may intentionally delay delivery of Tickets or barcodes for mobile or electronic Tickets. Physical Tickets subject to a delivery delay will not be shipped, and mobile or electronic Ticket barcodes will not be available until the delivery delay has been removed. You may find out if your Tickets are subject to a delivery delay by checking your purchase confirmation email, your BAA account, or by contacting the point of purchase.
  5. Should BAA or the show’s producer (“Producer”) or presenter (“Presenter”) or performance venue (“Theater”) cancel, without replacing, any scheduled event, a pro-rated refund of the face amount on the Ticket may be provided. Tickets are otherwise not refundable, except at BAA’s sole discretion.
  6. Subject to applicable law and rules of the Theater, smoking, vaping, using cell phones during the performance, disorderly conduct in the Theater, and any recording or photographing of the performance is strictly prohibited. Food and beverage, weapons, illegal drugs and other contraband are not permitted inside the Theater premises. Exceptions will be made for certain types of items for those with disabilities, medical requirements and/or special needs. BAA encourages guests with specific/special dietary needs due to disabilities, medical conditions or special needs to contact the Theater prior to attending an event to arrange for reasonable accommodations. Ticket holder consents to a reasonable search for prohibited items. Violators of this provision may be required to leave the Theater without any refund, and may be subject to revocation of their Account Holder status and Tickets. Ticket holders arriving after a show performance begins are subject to the Producer’s, Presenter’s and Theater’s late seating policies, and seating may be delayed and is at the discretion of management. No refunds for late arrivals.
  7. Some shows may contain profanity and/or explicit content intended for mature audiences. While BAA and the show Producer or Presenter may issue a disclaimer, Account Holders are responsible for determining whether show content is appropriate for them and their guests (by reading reviews, summaries, etc.). No refunds will be granted due to profanity and/or explicit content.
  8. While BAA, the Theater and each show’s Producer and Presenter are committed to bringing quality touring Broadway productions to your city, they shall not be responsible for sound quality issues or other technical difficulties possible in live theater, fire alarms, or similar force majeure events not within their reasonable control.
  9. Allocation of seats is made from, and is subject to, available seat locations as determined by BAA, in its sole discretion. Seating may be subject to relocation for a particular performance if required by reason of production requirements, limited or obstructed views or other reasons. In such cases, Account Holder will be contacted to be relocated to the best available seating. No refunds will be given if a location needs to be relocated and comparable seats are available.
  10. The holder of a Ticket to a performance assumes all risks and danger of personal injury or property damage arising from or related to the event. The holder agrees The John Gore Organization Inc., John Gore Theatrical Group, Inc., the Theater, the show Presenter, the show Producers, their affiliates, subsidiaries, sponsors, successors and assigns and their respective officers, employees, contractors and agents are expressly released by the holder from such claims.
  11. You agree that you will not attempt to evade, avoid, or circumvent any refund prohibitions in any manner with regard to Tickets. Without limiting the foregoing, you will not contact BAA or the Theater to seek a refund or exchange when that is prohibited hereunder or by the rules or policies of the Theater, show, Presenter or Producer, and you will not dispute or otherwise seek a “chargeback” from the company whose credit card you used to purchase Tickets. Should you do so, your Tickets may be canceled, and BAA may, in its sole discretion, refuse to honor pending and future Ticket purchases made from all credit card accounts or online accounts on which such chargebacks have been made, and may prohibit future Ticket purchases by any person who accesses or uses any associated online account or credit card (including any person whose name is listed thereon) or who otherwise breaches this provision. Returned or dishonored checks may be subject to a processing charge.
  12. BAA, the Presenter or the Theater may use your e-mail address, street address and/or telephone number to contact you about your Tickets and to provide you with information and special offers we think you will find to be valuable and important information regarding your ticketed performances. BAA and its associated business units will not use, sell or rent your personal e-mail address, street address and/or telephone number information to any third party, except as permitted by applicable law or applicable website privacy policies. As an Account Holder, you agree to the use of your phone number when needed to update you regarding your ticketed performance (by either a real person or automated feature). If you wish to opt out of receiving such calls, please call us or send a written request to In addition, if you sign up for our Mobile Alerts program, you may receive SMS or MMS text message alerts regarding offers and promotions from BAA, as well as alerts relating to a your transactions or account. The terms of the Mobile Alerts program, including opt-out procedures, are posted at

Fee Disclosures

  1. The actual Tickets you receive reflect the face value of the Ticket and any facility fees. Any applicable processing fees, mailing fees, service charges and/or applicable taxes may not be broken out on the Tickets, which means the prices on the Tickets may not add up to the total paid on your payment confirmation.

Additional Terms & Conditions

  1. Health Protocols:
    1. An inherent risk of exposure to COVID-19 and its variants (“COVID-19”) exists in any place where people gather. COVID-19 is an extremely contagious disease that can lead to severe illness and death. Ticketholders assume all risks, hazards, and dangers arising from or relating in any way to the risk of contracting COVID-19 or any other communicable disease or illness, or a bacteria, virus or other pathogen capable of causing a communicable disease or illness, whether occurring before, during, or after the Performance, however caused or contracted, and voluntarily waive all claims and potential claims against, any Show organizers, The John Gore Organization, Inc., John Gore Theatrical Group, Inc., the Theater, the Presenter, the Show, the Producers, any Show organizers, their respective owners, affiliates, subsidiaries, sponsors, ticket service providers, successors and assigns and their respective officers, employees, contractors and agents.
    2. COVID-19 related health protocols may be in effect at the time of performance, including, without limitation, required: masks, proof of COVID-19 vaccination, proof of negative COVID-19 test results, confirmation of prior travel to restricted areas and/or confirmation of no known symptoms of and exposure to COVID-19. BAA reserves the right to unilaterally make changes to health protocols according to updated public health guidance and applicable law. Future updates will be provided to ticket holders prior to the Performance. Anyone who does not comply with any COVID-19 related health protocol may be required to leave the Theater, and their Ticket will not be refunded. Guests with accessibility questions, or who require additional assistance related to the Theater’s COVID-19 policies may email the email address or call the phone number provided on the brochure, website, or in Materials otherwise provided to you by BAA and the venue. Performances are planned at full capacity, subject to applicable law and governmental approval.
  2. In planning a performance, care is taken to avoid scheduling conflicts or changes of any kind. However, prices, shows, dates, schedules, venues and artists are subject to change without notice. All sales are final. No refunds, except as expressly stated herein.
  3. 14. All Tickets are subject to these Standard Ticket Terms and Conditions and to other terms and conditions contained in materials otherwise advertised, posted or provided to you via courier, USPS or electronic mail (“Materials”). We do not support the reselling of tickets in excess of the face value through any means other than through authorized reselling programs of BAA. Doing so will constitute a breach of these Standard Ticket Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their Account Holder status and Tickets. Theater, BAA, Presenter and show Producers are not responsible for counterfeit tickets that Account Holders or others may purchase from unauthorized third parties reselling Tickets (e.g., if a lost ticket voucher is issued to replace a lost Ticket, the Ticket may be voided and will not be honored).
  4. BAA, the show Producer, the show Presenter and the Theater, at their sole discretion, shall be entitled to implement a Ticket purchase limit per person or Account Holder, per credit card or otherwise (and either per performance or for the entire show engagement). In the event that an Account Holder purchases more than the specified limit, then BAA, the Producer, the Presenter and/or the Theater, each in its sole discretion, reserves the right (with or without notice) to revoke tickets and issue refunds for inadvertent or other sales in excess of the designated limit.
  5. Children under the age of six are encouraged to attend only family friendly theater events. Everyone entering the Theater must have a ticket regardless of age. For the comfort and enjoyment of all guests, children who are disruptive to other guests will be asked to leave the seating area. Infants will not be allowed to attend Broadway performances. All sales final, no refunds.
  6. Accessible Seating Tickets: BAA strives to make it easy to purchase accessible seating Tickets for all productions. To purchase, visit us online or call a representative at the telephone number listed on our marketing Materials or elsewhere and we will be happy to assist. Accessible seating areas are solely for people with disabilities and their companions.
  7. These Standard Ticket Terms and Conditions provide that all disputes, claims or controversies arising from or related to your Tickets, or between you and BAA, the Presenter, the Producer or the Theater regarding such matters, shall be submitted by us to mediation and if the matter cannot be resolved through mediation, it shall be submitted for binding arbitration. Unless the parties agree otherwise, any mediation and/or arbitration shall take place in the State of New York, County of New York, and shall be administered by and pursuant to the rules of the American Arbitration Association (“AAA”). Disputes shall be arbitrated on an individual basis. There shall be no right or authority for any claims or disputes to be arbitrated or litigated on a class action basis or in a purported representative capacity on behalf of the general public or other persons similarly situated. No arbitration award or decision shall be given preclusive effect as to the issues or claims in any dispute with anyone not a party to that arbitration. YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT to assert or defend any rights arising by reason of your Ticket purchase (except for matters that may be taken to small claims court). Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury, and you specifically waive any right to be a member of a class action lawsuit for any claim, dispute or controversy arising from or related to your Ticket(s).
  8. In the event of any inconsistency between these Standard Ticket Terms and Conditions and any terms and conditions on other Materials, or any local BAA, Presenter or Theater website for the applicable BAA market, then the other Materials or local website provisions shall govern. No course of dealing, failure or delay by BAA, the Producer, the Presenter or the Theater in exercising any right or remedy or enforcing any provision under these Standard Ticket Terms and Conditions or any other applicable terms and conditions (collectively, “Applicable Terms and Conditions”) will operate as a waiver of any such (or any other) right, remedy or provision, and no waiver of a breach of any provision of the Applicable Terms and Conditions will be considered or constitute a waiver of any succeeding breach of the same or any other provision or a waiver of the provision itself.
  9. These Standard Ticket Terms and Conditions are subject to applicable law. If any provision (or portion thereof) contained herein is found by any arbitrator or court of competent jurisdiction to be invalid, illegal or unenforceable, that provision (in whole or in part) shall, to the extent required, be deemed not to form part of these Standard Ticket Terms and Conditions, and the validity, legality and enforceability of the other provisions of these Standard Ticket Terms and Conditions shall not be affected or impaired thereby. If any such provision (or portion thereof) is held invalid or unenforceable with respect to particular circumstances, it shall remain in full force and effect in all other circumstances.